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WFREYVOGEL
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Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
IMPORTANT UPDATE!!!!! After my original post, I filed a complaint against T-Mobile with the Federal Communications Commission using the link provided by another customer in this thread. The FCC sent me a follow-up e-mail confirming that they had forwarded my complaint to T-Mobile. Earlier today, I noticed that T-Mobile had changed my monthly bill back to the original amount of $60.00 for two (2) lines. This is the same price that I have been paying since 2017. No notice or response from T-Mobile, but they are no longer trying to increase my monthly rate. It could be a coincidence, but it sounds like filing the FCC complaint may have worked. I urge all of you to give it a try. Only takes five (5) minutes online. Nothing to lose. Let us know whether it works for you too. Good luck!59Views0likes2CommentsRe: Price Lock
I highly recommend filing a complaint against T-Mobile with the Federal Communications Commission. The online process only takes five (5) minutes. If enough T-Mobile customers complain loudly and forcefully, perhaps the FCC will do something. We have nothing to lose by taking a shot. Here is the link: https://consumercomplaints.fcc.gov/hc/en-us52Views4likes0CommentsRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
I highly recommend filing a complaint against T-Mobile with the Federal Communications Commission. The online process only takes five (5) minutes. If enough T-Mobile customers complain loudly and forcefully, perhaps the FCC will do something. We have nothing to lose by taking a shot. Here is the link: https://consumercomplaints.fcc.gov/hc/en-us875Views54likes0CommentsT-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.35KViews115likes164CommentsRe: Price Lock
Like the other T-Mobile customers in this thread, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.57Views5likes0Comments