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Bob007
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Joined 3 months ago
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Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
Same for me. 55+ I spoke with customer support, no ability to help or even understanding of why I'm upset. Only a small increase. Trust broken. Messaged with X TMobile support, no difference. The only solution is to walk. What's even more frustrating is Mint can provide a similar service, on their network for 15$ per line cheaper, no ad based Netflix, less hotspot, but a lot cheaper. It just highlights that this is profit-based not cost-based. The only way I stay is if my pricing doesn't change else I'm gone. At this point, I'm walking due to commitment and trust being broken. Management has no clue what pissing off their entire long term base of customers is going to do to their business. I went from advocating for them to actively encouraging people to go elsewhere.1.7KViews3likes1CommentRe: Dishonor
I spoke with customer support, no ability to help or even understanding of why I'm upset. Only a small increase. Trust broken. Messaged with X TMobile support, no difference. The only solution is to walk. What's even more frustrating is Mint can provide a similar service, on their network for 15$ per line cheaper, no ad based Netflix, less hotspot, but a lot cheaper. It just highlights that this is profit-based not cost-based. The only way I stay is if my pricing doesn't change else I'm gone. At this point, I'm walking due to commitment and trust being broken.😡69Views0likes0CommentsRe: Long term customer why would I stay
I spoke with customer support, no ability to help or even understanding of why I'm upset. Only a small increase. Trust broken. Messaged with X TMobile support, no difference. The only solution is to walk. What's even more frustrating is Mint can provide a similar service, on their network for 15$ per line cheaper, no ad based Netflix, less hotspot, but a lot cheaper. It just highlights that this is profit-based not cost-based. The only way I stay is if my pricing doesn't change else I'm gone. At this point, I'm walking due to commitment and trust being broken.89Views1like0CommentsLong term customer why would I stay
As a long term, why would I stay. You promised to never change my rate. Your rate increase is unnecessary as far as I'm concerned and simply preying on consumers at this time. It's time to start shopping for something new. You've already nickel and dimed us with reducing services such as Netflix and now you want more. Why on earth should I stay and 11% hike is ridiculous?175Views4likes3Comments