Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.
In 2017, I also signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched to T-Mobile. In June, T-Mobile raised my monthly rate by $10.00. When I spoke to their customer service people this morning, they told me that there was nothing that they could do to fix the problem. They said a mass-text message was sent to me but I never recall seeing any notification. My bad for not checking my bill sooner to even notice the issue. Crazy for a company to out and out LIE about their pricing practices. I know they have experienced cost increases, but so has everyone and they never should have promised to maintain no-increase pricing in the first place. This reminds me of George HW Bush's "no new taxes" promise which he didn't keep. T Mobile probably (and correctly) figured they would not lose many customers since they did retain pricing for 7 years or so, and customers won't want to go through the hassle of changing carriers - since there still are not many lesser-cost options available.
I am a journalist working on a story about T-Mobile’s scams against its users, agreeing to contracts at listed prices either not indicating or directly promising no increases, and then hiking the prices. Please send me your information about developments, including what T-Mobile, FCC and FTC tells you when you file complaints. LK@lucykomisar.com.
Some of my past stories about corporate corruption:
The NYTimes, Miami Herald, The American Prospect, 100Reporters, Consortium News, A Game as Old as Empire and Inside Paradeplatz .
- “How the Food Industry Eats Your Kid’s Lunch,” New York Times, Dec 3, 2011. http://www.nytimes.com/2011/12/04/opinion/sunday/school-lunches-and-the-food-industry.html?ref=opinion&pagewanted=all
- "State Aided Suspect in Huge Swindle" (about Allen Stanford), Miami Herald, July 5, 2009. Winner of Gerald Loeb, National Press Club, Sigma Delta Chi, and National Headliner awards. http://www.anderson.ucla.edu/Documents/areas/adm/loeb/10-597.pdf
- “How the GameStop Hustle Worked,” The American Prospect,” June 22, 2021. https://prospect.org/power/how-the-gamestop-hustle-worked/ “The GameStop Mess Exposes the Naked Short Selling Scam,” The American Prospect,” Feb 25, 2021. https://prospect.org/power/gamestop-mess-exposes-the-naked-short-selling-scam/
- “Risky Business: How Insurance Companies are Chasing Profits over Policyholder Security,” 100Reporters, Dec 30, 2022. https://100r.org/2022/12/risky-business-2/ “Captives of Industry: How Wall Street is Cashing in on Your Insurance,” Sept 12, 2022, 100 Reporters. https://100r.org/2022/09/insurance-company-captives/
- “DOJ Buried Allegations that Cheney’s Halliburton Subsidiary Paid Bribes for Venezuela Contracts,” Consortium News, Nov 21, 2019. https://consortiumnews.com/2019/11/21/doj-buried-allegations-that-cheneys-halliburton-subsidiary-paid-bribes-for-venezuela-contracts/
- “BCCI's Double Game, Banking on America, Banking on Jihad,” chapter in book A Game as Old as Empire, (Berrett-Koehler, San Francisco, 2007). https://www.thekomisarscoop.com/wp-content/uploads/2024/08/BCCIs-Double-Game-Banking-on-America-Banking-on-Jihad-by-Lucy-Komisar.pdf
- “Scam in the Caribbean: Evidence shows that International Bank UBS Bahamas took clients‘ money and made fictitious stock trades to U.S. markets,” Inside Paradeplatz, Aug 10, 2024. (Inside Paradeplatz, based in Zurich, focuses on Swiss banking. Paradeplatz is where UBS and other big banks have their headquarters.) https://insideparadeplatz.ch/2024/08/10/scam-in-the-carribean/
We have been paying $60/mo on the senior plan since at least December 2017. We did the usual calling T-Mobile and contacting the FCC. T-Mobile sent us a gibberish letter about rate locks and such and asked us to withdraw our complaint. i am ignoring their letter. That’s about all that I can do for now over $10/mo. If anyone finds a good way forwards, please let us all know.
It's not just $10.00. That's $120.00 per year, $240.00 for two years etc.
I also got screwed from T-Mobile with their false add 55+ years ago. I contacted a rep lastnight and spent 45 mins. on the phone and got no where.
I also contacted the FCC and got a replay saying T-Mobile rep will have to contact me.
I was with T-Mobile at least 30 years now and liked their service till this.
I leave T-Mobile, I’m tired of being screwed as a senior.
SpookWarrior wrote:
And I presume you are a Pulitzer Prize winner? You just made my day - what a joke - have a happy.
Dear SpookWarrior,
It appears as if your focus is now on me and no longer on the original topic. You still have poor writing skills.
Sincerely,
ImNoAngel
And I presume you are a Pulitzer Prize winner? You just made my day - what a joke - have a happy.
Dear SpookWarrior,
You have poor writing skills.
Sincerely,
ImNoAngel
ImNoAngel wrote:
If they said that to you in writing and you don’t have a copy of it, then you have no one to complain to but yourself…
It’s good service at a good price. Please don’t cause a commotion over something so trivial, especially when you can’t back up your own claims, and ruin it for everyone else…
Goodnight...
If you are NoAngel, then you MUST be a troll PAID by T-Mobile or to you principles do not matter. BTW, have you heard of the 1st Amendment? I HAVE the RIGHT to cause whatever commotion I feel like it, specially if it means fighting Breach of Contract by a big American corporation like T-Mobile !!!
Imnoangel start on page 1 and read all of the people pissed.
Trivial, seniors are on a budget and I sure hope to hell you are leaving messages for all of the other people that got screwed. How old are you or are you a person that gets free phones handed to them?
