In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.

I highly recommend filing a complaint against T-Mobile with the Federal Communications Commission. The online process only takes five (5) minutes. If enough T-Mobile customers complain loudly and forcefully, perhaps the FCC will do something. We have nothing to lose by taking a shot. Here is the link: https://consumercomplaints.fcc.gov/hc/en-us

T-Mobile says one thing then does another, trying to hide behind “well the price of everything is going up” - I wasted 45 mins listening to BS from a rep in the Philippines likely getting paid $3 an hour….. You would think their costs should be going down by moving customer service to a 3rd world country. I was with ATT for almost 20 years, then switched to T-Mobile 7 years ago…. I am on a grandfathered 55+ plan and I was told it would be price locked unless I changed to another plan. They are LIARS……. They used to be a great company, but not anymore - with less than 10 days notice they are increasing the price of my service by almost 17% ($60 two lines / $10 increase). I don’t need a Pilipino telling me its only $5 a line. I will file FCC/ State Board of Public Utilities & State Attorney General & State Consumer Affairs (unfair business practices). Plus, BBB / YELP/ PissedConsumer/ FB/ X/ Tick Tock/ & Insta. They went from Hero to Zero …. I doubt T-Mobile will do anything until they realize they are hemorrhaging loyal customers and become inundated with complaints. There are better, lower priced choices. from other carriers and resellers. I intend on switching

T-Mobile new slogan. "Price lock for life and other temporary agreements"

Same exact thing! Spent an hour on live chat to get runaround. Called customer service and they said “it wasn’t a contract”. Honestly?? Will be contacting state attorney general’s office and fcc

Hello,I was also sold the 55+ price for life plan some years back. I signed up because it sounded like a great deal not having to worry about rate increases on a low income. T-Mobile is a liar company that used bait and switch tactics, or so it appears. I am going to file a complaint with my state Attorney General and any other agency that will listen. I will also be emailing my representatives and local media to expose this company as a predator company using fraud tactics to sell their service. Everyone being affected by this, please do the same. They are breaking a promise so they can open the door to future rate increases and more frequently. I have kept my part of the deal all these years, so should they. I am sick of these big companies screwing over customers and not being held accountable.

T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

tom3739
Newbie Caller
7 months ago
In 2017, I also signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched to T-Mobile. In June, T-Mobile raised my monthly rate by $10.00. When I spoke to their customer service people this morning, they told me that there was nothing that they could do to fix the problem. They said a mass-text message was sent to me but I never recall seeing any notification. My bad for not checking my bill sooner to even notice the issue. Crazy for a company to out and out LIE about their pricing practices. I know they have experienced cost increases, but so has everyone and they never should have promised to maintain no-increase pricing in the first place. This reminds me of George HW Bush's "no new taxes" promise which he didn't keep. T Mobile probably (and correctly) figured they would not lose many customers since they did retain pricing for 7 years or so, and customers won't want to go through the hassle of changing carriers - since there still are not many lesser-cost options available.
LucyKomisar
Newbie Caller
8 months ago
I am a journalist working on a story about T-Mobile’s scams against its users, agreeing to contracts at listed prices either not indicating or directly promising no increases, and then hiking the prices. Please send me your information about developments, including what T-Mobile, FCC and FTC tells you when you file complaints. LK@lucykomisar.com.
Some of my past stories about corporate corruption:
The NYTimes, Miami Herald, The American Prospect, 100Reporters, Consortium News, A Game as Old as Empire and Inside Paradeplatz .
“How the Food Industry Eats Your Kid’s Lunch,” New York Times, Dec 3, 2011. http://www.nytimes.com/2011/12/04/opinion/sunday/school-lunches-and-the-food-industry.html?ref=opinion&pagewanted=all

"State Aided Suspect in Huge Swindle" (about Allen Stanford), Miami Herald, July 5, 2009. Winner of Gerald Loeb, National Press Club, Sigma Delta Chi, and National Headliner awards. http://www.anderson.ucla.edu/Documents/areas/adm/loeb/10-597.pdf

“How the GameStop Hustle Worked,” The American Prospect,” June 22, 2021. https://prospect.org/power/how-the-gamestop-hustle-worked/ “The GameStop Mess Exposes the Naked Short Selling Scam,” The American Prospect,” Feb 25, 2021. https://prospect.org/power/gamestop-mess-exposes-the-naked-short-selling-scam/

“Risky Business: How Insurance Companies are Chasing Profits over Policyholder Security,” 100Reporters, Dec 30, 2022. https://100r.org/2022/12/risky-business-2/ “Captives of Industry: How Wall Street is Cashing in on Your Insurance,” Sept 12, 2022, 100 Reporters. https://100r.org/2022/09/insurance-company-captives/

“DOJ Buried Allegations that Cheney’s Halliburton Subsidiary Paid Bribes for Venezuela Contracts,” Consortium News, Nov 21, 2019. https://consortiumnews.com/2019/11/21/doj-buried-allegations-that-cheneys-halliburton-subsidiary-paid-bribes-for-venezuela-contracts/

“BCCI's Double Game, Banking on America, Banking on Jihad,” chapter in book A Game as Old as Empire, (Berrett-Koehler, San Francisco, 2007). https://www.thekomisarscoop.com/wp-content/uploads/2024/08/BCCIs-Double-Game-Banking-on-America-Banking-on-Jihad-by-Lucy-Komisar.pdf

“Scam in the Caribbean: Evidence shows that International Bank UBS Bahamas took clients‘ money and made fictitious stock trades to U.S. markets,” Inside Paradeplatz, Aug 10, 2024. (Inside Paradeplatz, based in Zurich, focuses on Swiss banking. Paradeplatz is where UBS and other big banks have their headquarters.) https://insideparadeplatz.ch/2024/08/10/scam-in-the-carribean/
Bruce_W
Newbie Caller
8 months ago
We have been paying $60/mo on the senior plan since at least December 2017. We did the usual calling T-Mobile and contacting the FCC. T-Mobile sent us a gibberish letter about rate locks and such and asked us to withdraw our complaint. i am ignoring their letter. That’s about all that I can do for now over $10/mo. If anyone finds a good way forwards, please let us all know.
- fantasia86
  Roaming Rookie
  2 months ago
  It's not just $10.00. That's $120.00 per year, $240.00 for two years etc.
Barry_V
Newbie Caller
8 months ago
I also got screwed from T-Mobile with their false add 55+ years ago. I contacted a rep lastnight and spent 45 mins. on the phone and got no where.
I also contacted the FCC and got a replay saying T-Mobile rep will have to contact me.
I was with T-Mobile at least 30 years now and liked their service till this.
I leave T-Mobile, I’m tired of being screwed as a senior.
ImNoAngel
Roaming Rookie
9 months ago
SpookWarrior wrote:

And I presume you are a Pulitzer Prize winner? You just made my day - what a joke - have a happy.

Dear SpookWarrior,
It appears as if your focus is now on me and no longer on the original topic. You still have poor writing skills.
Sincerely,
ImNoAngel
SpookWarrior
Transmission Trainee
9 months ago
And I presume you are a Pulitzer Prize winner? You just made my day - what a joke - have a happy.
ImNoAngel
Roaming Rookie
9 months ago
Dear SpookWarrior,
You have poor writing skills.
Sincerely,
ImNoAngel
SpookWarrior
Transmission Trainee
9 months ago
ImNoAngel wrote:

If they said that to you in writing and you don’t have a copy of it, then you have no one to complain to but yourself…

It’s good service at a good price. Please don’t cause a commotion over something so trivial, especially when you can’t back up your own claims, and ruin it for everyone else…

Goodnight...

If you are NoAngel, then you MUST be a troll PAID by T-Mobile or to you principles do not matter. BTW, have you heard of the 1st Amendment? I HAVE the RIGHT to cause whatever commotion I feel like it, specially if it means fighting Breach of Contract by a big American corporation like T-Mobile !!!
Marymil
Roaming Rookie
9 months ago
Imnoangel start on page 1 and read all of the people pissed.
Marymil
Roaming Rookie
9 months ago
Trivial, seniors are on a budget and I sure hope to hell you are leaving messages for all of the other people that got screwed. How old are you or are you a person that gets free phones handed to them?