Forum Discussion
Why can't I set up Apple Pay to pay my autopay bill?
Here is what I have done:
Made the Apple Card my default card in my Apple Pay Wallet
Opened TMobile app on my iphone
Chose “Bill” from the choices at the bottom of the screen
Scrolled all the way down the screen and chose “Autopay on”
Selected “Payment method”
Checked the Apple Pay check box
Selected “Select payment method”
Selected “agree and submit”
NOW the “Double click to pay” screen comes up expecting me to double click the side button (IS THIS WHAT SHOULD BE HAPPENING?)
When I DO double click the side button, I get a “payment not complete” message at the bottom of the screen and it then changes to another screen which says “Oops, we’re having a little trouble.” This has been happening to me for 3 days now. If I go into my Wallet and look at the Apple card transactions I do see a “pending” 1 cent hold for each time I have attempted this (7 times now). None have changed from a “pending status.” They each do say that I’d get 3% cash back if this had gone through. I then tried all this by merely putting my Apple Card account number as my Tmobile default credit card and it did make a payment and set the Apple Card as my default payment card for my Tmobile auto pay bills, but that only gave me 1% cash back. Obviously that way isn’t using Apple Pay, but just using its Apple Card. I’d LIKE to get the 3% back and apparently the only way to do this is by using Apple Pay with the Apple Card as its default card.
What am I doing wrong? What’s with this “Oops, we’re having a little trouble” message?
magenta8069400 wrote:
Man what a work around. You have to turn off auto pay and make a manual payment. I hope some dev’s are reading this. This is a great way to have someone go delinquent on an account
You also need to weigh in any loss of autopay discount to get the 3% is worth it.
Man what a work around. You have to turn off auto pay and make a manual payment. I hope some dev’s are reading this. This is a great way to have someone go delinquent on an account
I cam across this thread recently but I found the solution.
The only way to earn 3% cash back on your apple card is to have it set up in wallet and apple pay. When you make the payment to T-Mobile, you cannot have it set up as default, however you can make a Manual payment and the option for apple pay is there.
Bill>Make a Payment>Payment Methods>Apple Pay
Hope this helps ? lol
This is indeed frustrating. I have experienced all of what everyone has said. I had previously setup AutoPay with Apply Pay successfully. I think only in August did it “fail” for some unknown reason and then AutoPay was disconnected (thanks TMo). And now just like others have stated AutoPay with Apple Pay is no longer an option. Is this TMo’s solution to keep people from asking? This really sucks. Get it fixed TMo. It used to work for quite a few months so I don’t understand why it cannot keep working. Fix it!
I’m glad I’m not alone. When I look at the bill section, it says auto pay is on. When I actually go into the auto pay settings it says it is off. Trying to turn it on says “Oops. We’re having a little trouble.”
I reached out to CS via Twitter. They recommend I wait a few days since my account is brand new. The form customer service sent didn’t fix the issue and they could see it on their end.
I think I’ll have them put in a tech support ticket.
same thing here but as of yesterday (aug 31st 2021) there’s no longer the “Apple Pay” selection . Just bank accounts and credit card information.
Considering that their chats and call centers are swamped after the last data breach, wondering if anybody will ever share additional financial information at this moment
Same issue for me. Customer service had no idea how to troubleshoot. They even called Apple who confirmed there’s no problem with the card or Pay.
I even switched to a different (non-Apple) card in Pay and same issue on T-Mobile’s site. I’m able to shop online using Pay with either card, just not T-Mobile. I think it’s clear where the problem lies.
As others have pointed out, I think it’s poor that this problem has been going on for weeks and T-Mobile’s customer service seems not to know about it
Same exact issue. I started a chat/convo with customer service but they were not helpful, the person offered to have me input my card info into a form so they could process it themselves (which defeats the purpose of doing this to begin with, since it wouldn’t qualify for 3%).
That “oops We’re having a little problem” is still there. - 7/17/2021
Same thing here. getting the 1 cent hold but won’t complete the autopay setup. Seems like it’s not ready for primetime, but I could pay the monthly bill outright with Apple Pay.
