Forum Discussion
Scam Test Messages From T Mobile?
Do you live in California by chance? I was also weirded out by the debt collector mention at first, but it makes total sense if your account is in California. When it comes to collecting on past due balances, even when they are just a couple days past, there are a lot of rules. One of those rules is that our past due notifications to certain states (CA is one) require that T-Mobile provide our Collection License information. It's mainly included to let the receiver know that we are in compliance with the local regulations.
456 is absolutely one of the T-Mobile short codes. Spoofing is a possibility, but much harder to do with short codes so highly unlikely. Scammers usually try to set up a different short code or just use a different phone number altogether. You did the right thing by checking your account to make sure everything matched and hopefully found it easy to pay or set up a payment arrangement right from the website.
Nope, Texas.
Hmm.. I would double check the usage addresses on your account. There might be one that got discombobulated. I know the message was not spam or a scam attempt because that is a normal practice where appropriate. There is a wrinkle, though, because it's only 3 or 4 states that require it. One of our T-Force folks would be able to do a full review, AND they can file a ticket for our IT team to take a deeper look and see why that collection part was included on your message if you don't have any connection with the required states. Send them a message on our Facebook page at the bottom of this post and you'll be in good hands.
It's not from T-Mobile, they will tell you to sign into your MyTmobile account or a store to make the payment.
It has "456" at the top, which is what T Mobile uses. I went to their official site and I really WAS late with my payment but only by 5 days. What tipped me off that it might be a scam is the debt collector notification as well. I'm wondering if T Mobile gives info to scammers? Like an inside job? Ironic I really was late.
If you ever question the source of a message like this. Even when it comes from a seemly legit number because numbers are easily spoofed. Call Customer Care to verify instead of clicking the link.
