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jay968
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Re: Why can't I set up Apple Pay to pay my autopay bill?
Still nothing… To add to this, I have been in chat with them for 5 days now with a different but related billing issue. Each time it took over 2 hours, and each time I got different responses from the reps, some totally and completely contradicting what I was told by another rep the previous day or days prior. I’ve even had supervisors ASSURE me of things that later turned out to be totally wrong according to the credit card postings from the credit card companies. I feel awful because I had been very happy with T-Mobile until now. But it seems that no matter how many times I ask for their help, and it’s been close to 8 or 9 times in the past year, I have never once had anything resolved….ever! I’ve had to either live with the issue or find a way on my own to try and resolve it.19Views1like0CommentsWhy can't I set up Apple Pay to pay my autopay bill?
Here is what I have done: Made the Apple Card my default card in my Apple Pay Wallet Opened TMobile app on my iphone Chose “Bill” from the choices at the bottom of the screen Scrolled all the way down the screen and chose “Autopay on” Selected “Payment method” Checked the Apple Pay check box Selected “Select payment method” Selected “agree and submit” NOW the “Double click to pay” screen comes up expecting me to double click the side button (IS THIS WHAT SHOULD BE HAPPENING?) When I DO double click the side button, I get a “payment not complete” message at the bottom of the screen and it then changes to another screen which says “Oops, we’re having a little trouble.” This has been happening to me for 3 days now. If I go into my Wallet and look at the Apple card transactions I do see a “pending” 1 cent hold for each time I have attempted this (7 times now). None have changed from a “pending status.” They each do say that I’d get 3% cash back if this had gone through. I then tried all this by merely putting my Apple Card account number as my Tmobile default credit card and it did make a payment and set the Apple Card as my default payment card for my Tmobile auto pay bills, but that only gave me 1% cash back. Obviously that way isn’t using Apple Pay, but just using its Apple Card. I’d LIKE to get the 3% back and apparently the only way to do this is by using Apple Pay with the Apple Card as its default card. What am I doing wrong? What’s with this “Oops, we’re having a little trouble” message?5KViews2likes13CommentsRe: Apple Pay
I’d love to know this too. I’ve searched for answers on this and tried the suggestions but I always get an error message. Here is how it’s suggested: 1 - Go into the TMobile mobile app and click on bill. 2 - Click “more payment options” 3 - Click on AutoPay On 4 - Click on “Payment method” 5 - Check the “Apple Pay” box 6 - Click “Select payment method 7 - Click “Agree and Submit” Here is where it gets confusing. You are confronted with an option which looks like you are being asked to make a payment. If you’re already on auto pay I am not sure why it would ask you to do this but it does. I tried it anyway thinking oh well, this will just mean that I paid my bill in advance and I’ll have a credit but when I go ahead and submit this, I get an error message, no payment is made, and the payment method then reverts back to my old credit card instead of staying with Apple Pay as my default auto pay method. What I DO see is that there are 1 penny pending charges to my Apple Card (which I assume will just roll off eventually) for each time I’ve tried this. So SOMETHING is being attempted. What I plan on doing is trying again after my bill has auto paid. Maybe the error has something to do with the fact that I have already been billed for the month and the billing system still wants to use my old credit card. Any ideas?? BTW, I see no option at all to make Apple Pay the default payment method on t-mobile’s website. It’s only an option in my iphone.70Views0likes0Comments