Forum Discussion
Scam Test Messages From T Mobile?
Do you live in California by chance? I was also weirded out by the debt collector mention at first, but it makes total sense if your account is in California. When it comes to collecting on past due balances, even when they are just a couple days past, there are a lot of rules. One of those rules is that our past due notifications to certain states (CA is one) require that T-Mobile provide our Collection License information. It's mainly included to let the receiver know that we are in compliance with the local regulations.
456 is absolutely one of the T-Mobile short codes. Spoofing is a possibility, but much harder to do with short codes so highly unlikely. Scammers usually try to set up a different short code or just use a different phone number altogether. You did the right thing by checking your account to make sure everything matched and hopefully found it easy to pay or set up a payment arrangement right from the website.
Nope, Texas.
Hmm.. I would double check the usage addresses on your account. There might be one that got discombobulated. I know the message was not spam or a scam attempt because that is a normal practice where appropriate. There is a wrinkle, though, because it's only 3 or 4 states that require it. One of our T-Force folks would be able to do a full review, AND they can file a ticket for our IT team to take a deeper look and see why that collection part was included on your message if you don't have any connection with the required states. Send them a message on our Facebook page at the bottom of this post and you'll be in good hands.
