Forum Discussion
Report Lousy customer service
How do I report? Absolutely horrible customer service? I went into the T-Mobile store on 48th and Owen and Lincoln in November to buy my son a phone. I was told by the representatives there that if I...
Hello and thank you for letting me vent! I had an awful online customer service experience today T-Mobile and I’m not happy! I called the customer service line to inquire about a tablet I just bought for specifics on the terms of financing and purchase. I explained to the customer service rep, I just wanted to understand what I was paying for and the breakdown of charges. I had taken advantage of a promotion that provided the tablet free in exchange for a 24-month service commitment. The device cost $198, but my monthly service charge for financing was $20 over 24 months, totaling $480. I was simply asking my representative, “What am I paying for if the device is free?” She then hesitated and fully berated me, by saying “You can’t get something for nothing!” As I’m old enough to fully understand that, I felt offended and dressed down by simply asking my question. So, I kindly asked if could I speak with someone else, to which she casually stated, “I don’t know if anyone else can help you!” That’s when I decided to end the conversation. If this is the level of customer service that I’ve received as a loyal customer for well over a decade, is T-Mobile signaling that I should find another carrier and take my business elsewhere? I am older and I am used to better customer service, which I’ve had in the past with T-Mobile. Are those days gone? Please let me know. Thank you for letting me tell my side of the story.
