Forum Discussion
GHawk
2 years agoNewbie Caller
NO CUSTOMER SERVICE SUPPORT>>>PHONE OR CHAT!!!!!!!
I would like to know, why T-mobile no longer has Customer Service phone support any longer, nor do you have chat support. It might be time to find another carrier.
- 2 years ago
Unfortunately the Tmobile support got flooded with phone calls from the forced migration of grandfathered plans last week that only affected 1% of plans.
A poster reported that Tmobile support was getting over 9,000 calls about forced migration causing issues with the system.
kmm1225
2 years agoNewbie Caller
I switched from Verizon to Tmobile yesterday. I’m supposed to get a $200/per line credit specifically because I switched from Verizon. No one at TMobile seems to know how to make this happen. They keep switching me to the “Rebate Team” which is a phone number that never answers. Actually has a message that the call can’t be answered. I also have a question about the plan I thought I signed up for and the one that I got. No way to get in touch with these people.
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