Recent Content
International Passes could use improvement.
I recently made a purchase for an 30 day pass for an international plan. In the app I taped on the device I wanted to add the plan to and unfortunately it had defaulted and added it to my line. I contacted customer service about the error and requested it to be moved to the correct line. I was informed that I would have to purchase another plan to put it on another line. I think this process is unnecessary given the fact the purchase was made less that 24hours from when the request of change was made and the bill itself would not change by switching the line its on. I reported my feedback to the service provider. T-mobile I'm looking at you as a business to fix a problem like this. As a customer I was let down by this. Thank you for your time, EM
Gift Card Scam
I signed up for T Mobile internet at the end of August 2024. There was a promotion of a $300 gift card after a certain period of time. Still waiting. Called customer service today to see where the card was and conveniently they have no past promotions in their system like that. I have been a loyal customer for over 24 years, maybe its time to change carriers? Anyone scammed for the same promotion?
SOS only at my new house and street
I just moved and when I checked the coverage map it said I should have full bars. After moving in I realized I have no bars in every room and it’s in SOS. When I called customer service they told me that a tower was probably down and to check back in 8 days! I can’t be without service for over a week. Also there are no tall buildings or hills/ mountains nearby. I am at a loss of what to do other than change from T-Mobile.
Insurance asking T Mboile to print service was on specific day. How do we get that?
In order to appeal your claim we need documentation proving that the damage iPhone 11 ending was in service with T-Mobile at the time of damage on MM/DD/YY. T mobile chat says they cant find how to print and they cant send an email.They have email for everything, but not send us the requested document. Any one knows here how to get that done from T mobile? Thank you
Free in-flight Wifi - verification failure
I have thoroughly enjoyed the free in-flight wifi from T-Mobile and consider it one of the main reasons I remain with them (25 years now). All has been well the past handful of years, but recently, they wisely decided to set up text verification to make sure the user is the actual owner of the account. I am sure this was highly abused by folks so I don't blame them for doing this. BUT BUT BUT.... Unfortunately, for me at least, I cannot receive the text verification because I am not on connected yet. However, I need the text verification to get on wifi to get connected. So after trying many things many times (around 10-12 times to be specific), I gave up and ended up just purchasing the wifi directly from the airline. Ironically, as soon as I paid my $8, the text verification for free wifi immediately arrived. In fact, I received 10-12 texts with the verification code. Grrrr. NO, this was not an issue with the airplane's wifi since I was able to purchase it directly. The verification code quickly came through. Is it possible this issue is only happening to me? I have wifi calling enabled, I use google messages (on my android), I tried both RCS and SMS messaging. As recently as April I used free airplane wifi easily. The only change was this new verification procedure. Today I was on the line with tech support for 80 minutes to no avail. He transferred me to a department that apparently specializes in "airplane wifi." A nice woman with a french accent answered and promptly hung up on me. Merci! T-Mobile, please fix this. You will be losing me soon if you don't.
Bad customer care
I have been trying to get a phone back that was shipped to T-Mobile by mistake. It was supposed to be shipped to Samsung. I was told that the phone was in the warehouse and I would receive it in 10 days. I called to follow-up, I was told that it was my thought and I could not get the phone back. I wrote a letter to corporate A few days later, I received a phone call early morning telling me to go to a phone store and they will help me with the issue. I go to a phone store. They called customer care and gave me the phone I was on the phone on hold for 45 minutes. I was told that I would get the phone back in 10 days. I still have not received the phone. I called to follow-up again. I was told the same thing I would get the phone back in 10 days. It was in the warehouse. I still have not received the phone. Samsung has charged me nine hundred dollars for that trade in phone, but I was told once I get the phone back from t mobile and ship it to them.They would refund me my nine hundred dollars. I have been a T-Mobile customer for over 15 years. And this treatment, it's very unacceptable. I pay my bill every month. Never late, I have 5 lines. With T-Mobile, I have 2 Galaxy watches, 1apple watch 4 trackers and 2 tablets. I pay over $500 a month. And this is the kind of treatment that I get. Your help will truly be appreciated
My Q and T-Mobile internet $#!%$
We got the t-mobile internet about a month ago. All our devices are connecting to it EXCEPT the Chamberlain My Q. (Actually, it connected, worked for a couple days, disconnected, connected for a few more days, disconnected, now nothing). After about an hour and 2 phone calls with Chamberlain, when they asked about my router and I told them t-mobile, their response was, "Oh." So, they sent am email with a list of things to check with t-mobile. On with T-mobile for about 30 minutes, the tech couldn't help me, spoke with his supervisor, and came back with, "well, there's nothing we can do. Talk to the manufacturer." I told him that this is not an unknown issue, I am not the first person to have this, nor will I be the last. There are posts going back 4 years and they should know a fix by now! Enough of the finger-pointing! I need a solution! Anyone...anyone???
VOIP and T-Mobile Home Internet Fixed
Today I have fixed the VOIP issue with T-mobile Home Internet and VOIP. Firstly T-mobile to prevent outside packet attacks to susceptible ports 5060 and 5061 updated their settings to not allow through Sip protocol through those ports. You cannot access the backend of the modem and outside modems that are highly modifiable like the Gli.net 5G modem. Don't work to assist you in the matter, because its a block by the server end of T-mobile not the routers themselves. I know this because I tried every means to configure the GL-X3000 Spitz modem to work with t-mobile over the last month and it would not go. So, now the only solution since it's not a user side issue or router issue, is to bypass the T-mobile network settings blocking your 5060 and 5061 SIP ports. Here is how you can go around this. This... was such an easy fix I wanted to cry. Step 1: Call your hosting VOIP network operator. Step 2: Have them go to network settings on your VOIP system background. Step 3: Turn you UDP port 5060 and 5061 to TCP Step 4: Turn off your VOIP devices, servers, programs and applications. Step 5: Turn them back on and now you can make outbound calls and inbound calls without issue. Works for Max UC and other VOIP services, Verified. You are welcome.Asus Zenfone 8
Is anyone having recent issues with their Asus Zenfone 8 connectivity? I've had my phone for a while and there were no issues with connecting with the network. However, the past 1.5 months, I've had issues with connecting to the internet (outside of wifi). It was recommended I swap out a sim card so I did and it fixed the issue for a week or so but then it just got worse. In recent weeks, I've had instances when I was unable to make calls, I would not get calls (straight to voicemail), and I would not be able to receive MMS (until connectivity returned). I've also had some not coming through for a couple of months, but they were infrequent enough. Now I wonder if they were forecasting what was to come. Resetting my phone doesn't work. Switching Internet off and on doesn't seem to work, either. Switching my phone off completely for a couple of minutes seems to help sometimes. Any ideas on what the problem could be? I see unofficial reports of people reporting T-mobile issues, but T-mobile doesn't seem to confirm them.
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