Forum Discussion
Fake and deceptive t mobile promotion
Hello! I would like to ask how to file a complaint? I was informed of a promotional sale wherein if I add a line, I’ll be qualified for a buy 1 get 1 promotion. So that’s what I did. I added a li...
which plan are you on?
Issues redeeming Netflix on Us
Missing Netflix on Us in T-Mobile.com account
- Check your activation status or add service.
- Clear your cache, cookies, and history on your browser.
- Attempt to redeem again and see below if you are still not seeing Netflix on Us in your T-Mobile account.
Why am I having this problem?
- You do not have permissions to redeem Netflix on Us. Only the Primary Account Holder may redeem Netflix on Us.
- Your rate plan does not include Netflix on Us. Not all plans are eligible for Netflix on Us. Examples:
- Any tax excluded plan
- Discounted ONE Voice for Puerto Rico
- Mobile Internet plans (including DIGITS, LineLink, and Wearable)
- No Credit Check
- Prepaid
- Magenta single line plans
- T-Mobile Essentials
- ONE All-In Promo (two lines for $100/$110 tax inclusive)
- ONE single line plans
- ONE Unlimited 55+
