Text offering iPhone 16 On Us
Here’s the text: T-Mobile: You're eligible! The phone on your line ending in xxxx isn't fully compatible with our network. Upgrade now for a better network experience and get a new iPhone 16 ON US (w/24 mo. bill credits+tax) when you trade in your current phone in ANY condition-no plan change required. Plus, save an additional $35 when you upgrade. Check out your offer: https://sms.t-mobile.com/vZvAAl71 I can’t see any offer remotely close to this without changing my plan. Am I missing something?
T-Mobile Tuesday deals are not working!
For the past 2 months and a half, basically since I got an account with T-mobile, my T-Life app works perfectly fine except for the offers on the Tuesday deals. I have talked to etch support but they couldn't figure out what happened and I went into 3 DIFFERENT locations all for them to try and update my phone and app, but no luck. After I spoke to tech support through the T-mobile location they told me to wait for the iOS 18 update which is in 2 MONTHS!. Does anyone know how to fix this? All it says is “ There’s a glitch in the system, we’re working on it. Please check back later.” I've been checking in for 2 months so idk where else to ask for help.
Not received $200 promotional credit cards
I was told by Whitestown, IN store manager I would get three (3) rebate credit cards of $200 each. I haven’t received one yet and its been 6+ months. At the store, he told me he cannot see the system. He suggested I call 611. I talked to the PHillipines call center, Nashville, TN, PHillipines again, and still getting the run around. First issue they say is it was a 2 card limit. I have the manager’s hand written notes of the whole deal including 3 rebate cards when I switched from Verizon. I’d be somewhat elated just getting teh first two. Does anyone have any suggestions how to get the cards? I cannot find access to information using the Tmobile general website nor my account online. thank you
WORST CUSTOMER SERVICE - TMOBILE SCAMMED ME! BUYER BEWARE!!!
This has got to be a nightmare. T-Mobile scammed me for sure. I can’t count the amount of hours that I spent trying to cancel a plan that I was scammed into. There was a promotion shown on the website that if we transferred an existing line with another carrier to T-Mobile, the phone would be free. WRONG! I went to the store in Ephrata PA, Moon faced girl was extremely rude and not helpful but her coworker did confirm the promotion and recommended doing it over the phone or online. So, we went home and reviewed the promo for A FREE phone online, called T-Mobile and got it set up. Confirmed with who set up the line that it was indeed free because we were porting another line. Bill comes and we are being charged so we called and called and called and they finally removed the charge and told us that the phone should have been free, and they would correct future bills. It was never corrected; we have been paying. I then am told on Live chat that we would receive a call back. NEVER HAPPENED. NO CALL BACK EVER. I want to cancel the line and send the phone back, but their response was, okay cancel the line but you still have to pay for the phone that we told you would be free. Worst service. This was literally a scam. I am so disappointed. TMOBILE IS A SCAM. Do not believe any “promotions” I knew I should have taken screen shots of the promo it was showing.
Fake and deceptive t mobile promotion
Hello! I would like to ask how to file a complaint? I was informed of a promotional sale wherein if I add a line, I’ll be qualified for a buy 1 get 1 promotion. So that’s what I did. I added a line and even bought 4 phones. When I called, the agent told me that I’m not eligible. And now I am very anxious and frustrated. After all the assurance from the AGENTS that I’ll get rebates, I get an information like this. i WAS MISINFORMED AND DECEIVED. Please help.
2021 Apple Trade P16
I did an Apple Trade-In offer in September 2021 turning in my iPhone X for which I was supposed to get $800. The terms were for 24 months, I am now at 29 of 24 (mind you) with 1 more month to go. I am getting $21.84 credit a month. So far I only have $633.36 credited and it will be $655 by the time I am done. THIS IS NOT the $800 promised (and no it wasn’t up to $800). I actually have a screenshot of the offer. I am very disappointed and wished TMobile would stick with their original offer. Anybody else had this issue?Lied to about promo They stole my paid off phones
Last August 28, 2023 I signed over to T-Mobile from Verizon because of the “deal” I was promised of prepaid cards for my paid off iPhones (I still have the flyer the reps at the store gave me, that has no expiration date on it). I tried for almost 6 months through T-mobile to get those cards and just recently got an explanation that that promo expired on August 16, 2023 (12 days prior to me turning in my phones) and I only had 3 months to dispute and none of the calls I made to T-Mobile count as a dispute so I am out the prepaid cards and T-Mobile kept my paid off phones THREE of them and will do NOTHING to compensate me! So basically they stole and lied to me! HORRIBLE company. I am currently looking for ANY other carrier that will buy me out of T-Mobile so that I can get away from these unhelpful, dishonest, thieves
I feel as though I was hood winked by my sales person
I went in to what I found out was a franchise store on 11/24 to do an upgrade. I was looking for an I phone 14 pro. I was all set up and then, I was told, they don’t have any in stock. I said ok, order one. NO they couldn't order one. Bummer. OK, settled for the 14. The sales person said we have a promo where you get a tablet “ON US” but it was a bogus brand, but he did tell me that for an extra $4 a month, I can upgrade to an I pad. OK, sure, I have an i pad at home, but for $4 a month, I get new one...sure why not. He quoted me the monthly fee and OK, sounds good. He never told me that there was a $29.58 monthly service charge for the line on the i pad. ONE- I didn’t need an i pad, but it was “ON US” SECOND, i didn’t need it to have service, I only use it on WiFi. All I wanted to do was upgrade the phone. I could have saved $30 a month, by not taking a “ON US” I pad. Now, my daughter left our plan, and got her own, and we have an additional charge for Paramount+ on the bill, and I been on hold with customer service for over 50 minutes trying to get this bad situation rectified. I am becoming less and less of a t mobile advocate. The deceptive selling process really has me sour. All I wanted was to get a new phone, and now on NY Eve I am wasting time on hold that i will never get back
