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Voicemail to Text stopped working
I have a Samsung S8+ (SM-G955U1) and I had to do a reset of the phone. Now, my Voicemail to Text has stopped working. I get the voicemail in the Visual Voicemail app, but the transcribing does not happen. Is there a setting i need to redo?
Hrrrrm.
Okay, if you're unable to see it online for some reason, I would suggest reaching out to a rep and seeing what they can do about getting the feature added back for you. It may be something with the system being confused about a trial, we've seen it get sort of goofy like this before. 😊 Community-2153
Just checking in here to see if you still had any questions on this.
Hey there!
Thanks for reaching out! Were you using the native feature on the device? If so, do you currently pay for the feature? Whereas Visual Voicemail is a free feature, the transcribing is a monthly fee. We have seen instances where the free trial doesn't drop the way it should, and for whatever reason a device reset alerts the system in the event the trial is supposed to be over. That's what we most often see in situations like yours, but if you are indeed subscribing for the feature, we'll dig into some other possibilities! 😀
-Lauren
