Forum Discussion
Tmobile is the worst company doing business today
Tmobile is the worst company doing business today. Not just compared to other cell companies, actually compared to any other company out there today, they are the worst! They have the worst service. Your better off using 2 cans and a string than using their service. The worst customer service possible. The most ignorant people god ever put on the face of this earth. Even up to the top level executives, not one person knows what they are doing. I urge people to stay away from Tmobile. I don't care if they give you everything free, I would still run,! Do you know how bad a company has to be to make a customer leave them, even when it's free. Could you imagine walking into a car dealership and they say take one of our cars it's free, even the gas. And a customer says no thanks. If someone prefers to walk than drive your car. That's bad. We'll that's tmobile. Absolutely worst service, worst website, worst customer service, worst company!!
T-Mobile is the worse service to have!
I do not recommend them to ANYONE!
The customer. Service reps are not knowledgeable. The supervisors are even worse. I'm sure what's going to happen as it's going to be a class act against T-Mobile for jacking up their price also charging you fees that has nothing to do with your service!
Exactly. I'm a sprint carry over. I used to have T-Mobile way back when they barely started, pre smartphone days. ($35 unlimited EVERYTHING). Left them then, after just 2 months, cus of shady practices. Went to Metro for a little (pre T-Mobile take over) then got on sprint back in 2012. Aside from the usual service issues, sprints customer support was top notch. Had a problem? They took care of it. Best deals EVER. longer you were with them, they actually VALUED your staying with them, with exclusive deals. Not 'oh, the bogo/$150 instant savings/half off/on us, Deals are just for NEW customers' no they gave EXISTING customers such deals.
Then T-Mobile takes them over. Acquired ALL the sprint customers. Then almost immediately throws them under the bus. Going back on every promise they ever claimed. Last deal I EVER got, was before they took over. Haven't received anything since. Gone was my loyalty credits ($10 per line, for 24 months towards that upgrade), gone was any deal at all. Eventually I went to add our son into my plan (I have had the 2 lines since 2012, so this was a 3rd, for him). MyWay plan, I was supposed to be able to add unlimited lines too. (I didn't get stuff like data cap, throttling, etc. And that plan, as long as I kept it, wasn't supposed to be changed, ever. No price increase, etc). Well they lied to me, got me off my grandfathered plan just so I could add my son on. (Found out after the fact, and of course ones kicked off that plan, it's gone forever). I'm STILL on a sprint plan, as I refuse to go full blown TM. However, I was paying $187 (included device payments on our now 5yr old devices) for 2 lines, they kept that price to add my son on. So now it was $187 for 3 lines, however, if I ever upgraded, not only do I not get any deals cuz I'm not a 'new' customer, it's whatever that device cost monthly to finance on TOP of my already expensive bill.
So they screwed me out of ever being able to upgrade. But doesn't matter, NOTHING in their lineup, do I even want. The devices I want, they no longer carry, and it's funny, cus they ANNIHILATE the top 3 flagships they do carry, for several hundred dollars less.
They're lucky they even have customers at all. With how messed up they've been. And now, starting next month, my plan goes up an additional $15 ($5 per line), claiming they have higher operational charges. What? It's a multi billion dollar company, who owns metro PCs, supply the government free phones with service, boost, etc. It's pure greed. And I think they want us to leave, or change our plans. Cus it's a tactic, to just force you off your grandfathered plan, one way or another, so they can now charge more for less. They can offer free lines for life, yet complain about higher operating cost? No, it's making all of us, whether sprint carry overs, or really long time customers, to PAY for OTHERS free lines, is how I see it. Also, I have till end of month to claim. But for the first time ever, since they took over sprint. They are offering me a free line. Catch is, it can't have a financed device, has to be a phone, not a tablet or watch. And, I cannot port one of the existing 3 lines to the free one (when all 3 are paid off). Why the hell would I want a 4th line?! Really? They increased my bill to $206 a MONTH, where upgrading is near impossible for me to afford to do, 5yr old phones, and no old ones laying around to even use the free one. See, they make such offers, knowing full well I will not or can't use it. But it's there way of saying that I can't say, I wasn't given a 'deal'. And I Google that, technically you have to have 2 paying lines, to be eligible. I have 3! So why can't I just port one of them to the free line, and actually SAVE me $70+ or so a month?! Was told my plan is to old. F*** outta here 😒
I've had Verizon in the past too. Not worth it. At&t wow, how TF are they still around? Their service is horrendous in most areas.
If I had another viable option, I would have jumped just after they acquired sprint. They were greedy and liars then (when they started) they're even worse now. And what is even sadder, is the employees are willing to screw over other people, cus if they don't, they will not have a job. And the whole lawsuit thing? Just like CrApple they will just laugh, cus they make so much, have a monopoly in many other carriers. They would pay whatever they have too, and come up with something else to make what they lost, back.
Did you check the coverage map before you switched carriers?
Whenever people ask the question, is that a good cell company to use, or is that a good bank to use, etc. Its never a good idea to inform someone, by responding, yes they are great, you should use them too. The only way to be able to accurately judge that question and give a proper answer, is by 2 standards. One, did you have any issues with that organization? And 2, how did the organization handle the issues you had. If both those answers are poorly, then it is NOT a good company to recommend. I have seen several people say i nebver had an issue, then they fail to mention they have been a customer for 3 months. And to add, i have seen that same person completely switch their view and say, of they are the worst, because something happened in the 4th month of service. Bottom line is, they are terrible. I was told NOT to join Tmobile but i didnt listen to family and friends. When i asked every one i know, none of them had Tmobile, they all had other companies. I went with TM anyway, and it was ONLY because of the special offer the crooks had. I regret making the switch ever since. i could give you tons of examples that would make you change your opinion. Ill just give you one that occurred recently, to show how incompetent they are as a business, and keep in mind this is the short version. I spoke to them on phone darn near 2 hours. At end of conversation i was given 2 dozen apologies and offered a free IPAD and watch phone. I accepted these 2 items, and i was instructed to sign online to commit to receiving them or the orders will be canceled and i will not be getting them. Once i learned that it would cost me $60 to activate the 2 items AND a monthly service fee, the obvious came to mind. You cant get your phones to work correctly, why would i want to pay for monthly service for any other devices. I did not sign for these 2 items, and the 2 orders were canceled and i never heard a word back from TM. So, i was offered these devices, to make up for what i had gone through, in other words, time and money wasted on my end, and when i decided these were not for me, order was canceled, but was i offered something else. I even informed the customer service what i would have liked, and i received no reply. Thats like being incompetent on top of already being incompetent. There are ONLY 2 kinds of customers at Tmobile. Those that have had issues and those that will have issues. Count your blessings you are the later and not the former, but believe me, its coming! I will leave you with final thought, something to add to make you understand how truly lousy Tmobile is, and how extremely poor their service is, the issues i have had since day one are not difficult requests on my end, such as me complaining i took a shuttle to the moon and couldnt get cell service. No, no, i am talking about complaining because the phone cant make calls, text messages fail, text attachments fail, GPS freezes phone and the only way to X out is reboot the phone. In 1 year i have been sent 6 new phones. Its very simple, its either the software, the hardware or the service company. After hours on phone with Samsung, i learned it was not a software or hardware issue, it is the service provider. Tmobile sucks something awful!
My experience with T-Mobile has always been the complete opposite of that. Have you tried reaching out to T-Mobile through DM on Facebook or Twitter?
