Forum Discussion
Samsung S8 plus error: "T-mobile has stopped working"
So I have this issue where my phone for the past 20 minutes has been getting this error message that says "T-Mobile has stopped working" and it only gives me 2 options: app info and close app. I cl...
Tme wrote:I am having this problem too. It has been happening for the past 45 days or so. It is EXTREMELY DISRUPTIVE, AS IT INTERRUPTS ANYTHING I AM DOING, INCLUDING CALLS, TEXTS, BROWSING OR EMAILS.
I’ve called Tmobile support about it TWICE and they cannot help. On the first call they said to just disable it, but IT WON’T DISABLE. The second attempt with support said to just delete the cache and the storage if possible. DOESN’T WORK.
The support person also mentioned that they have had lots of other calls on this problem. They don’t know how to fix it!
T MOBILE - WILL YOU PLEASE FIX YOUR APP!!!!!!!!!!!
Hey, here's the fix: Uninstall all updates from the app and set back to factory settings (for the app). This will stop the error, it is from the most recent update. This is SPECIFICALLY for the T-Mobile app ONLY. DO NOT reset your whole phone to factory reset. ONLY the app.
