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cjrgc
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Joined 30 days ago
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T-Mobile Connect account shows "Limited Access" in the T-Life app
I've already spoken to customer service about this issue and basically had no response, other than "wait a while". I'm both a T-Mobile postpaid customer (with one phone line) and a prepaid customer (with a separate phone line), and I also have T-Mobile Home Internet as well. Both accounts use different email addresses, as required. For my postpaid account the T-Life app works fine. However for my prepaid account the T-Life app shows "Limited Access" when you click on the Manage button. Customer service said "wait a week". It's been over two weeks and no change. Anyone else have this experience, or any suggestions on what to do? I was told that for T-Mobile Connect customers that spam call screening is only available via the T-Life app, not the Spam Shield app. So basically if the T-Life app isn't working properly you're out a lot of services on your smartphone.564Views0likes4Comments