live chat
in this day and age you would think T-Mobile would have 24 hours a day 7 days a week live chat available for tech support account issues anything related to T-Mobile instead they want you to call a number and then it takes forever for them to call you back when life chat would be so easy you can answer whenever you want they answer whenever they want just keep it open you don't have to sign in every time you leave a message now wouldn't that I'll be wonderful? who do we talk to about this? of course it's available for sales. it's always available for sales department. it's like they're saying we'll take your money but we won't help you after that.
Copies of signed paperwork
We switched to TMobile the Wednesday before Thanksgiving in 2023 and never received copies of what we signed at the store on an iPad. I have asked 3 times and I am told each time, that copies will be sent to my email. I continue to wait. Why am I interested in the copies? Because when we signed up we were told that we would receive $800 towards the purchase of our phones (all android) . I called about it shortly after the first of the year and was told it could take a few cycles for the credits to appear. Our contract is about ready to end and I can’t seem to get answers.
unable to bill T-Mobile for third party purchases
I've been able to. Build my T-Mobile bill for my third party.Purchases perhaps and then I had Tech Support.Help me with my phone and then reset it and never send it.I can't make the purchases anymore.And I had text Text. Support trying to help me a 1000 times they can't help me out.They can't figure it out with Check google samsung I press the enable T-mobile billing Is in everything tech help me it flashes To a page that says cannot go t-mobile Is refer to owner of the account And have them make changes in settings I am the owner.I haven't changed everything in settings And no I don't have netflixUnlock SAMSUNG A71 5G from Tmobile however shows that is locked by SPRINT
I have a phone that was from Tmobile and I want to use in Peru with Peruvian Carrier. However when I introduced the new SIM a message appear “Comuniquese con SPRINT para desbloquear su dispositivo” . Tmobile said that the phone is unlocked however is lock from SPRINT think that was original from SPRINT an in the fusion Tmobile give me this phone. When I pay for review with the IMEI, the cell is clean, not in black list, no debt (Its means accomplish all requeriments that Tmobile demand for unlock a Cell). The instructions tmobile sent us to unlock is acrross settings / networks / other …However the option to unlocl definitly didn´t appear .. maybe because its blocked for Sprint. What can I do to unlock from SPRINT ?Phone Suddenly Drops Service unless on Wi-fi! -S22 Ultra
S22 Ultra Randomly a couple days ago my phone dropped all service and only have 1 bar or an X for cell signal when we have 5G in our area. After talking with online tech support we went to the store for better support. Went thru all the eSim/New Sim Card troubleshooting Reset all phone/network settings. Nothing works. I not have a $1000 brick that is 6 months out of warranty! It will work fine if on wi-fi calling and if I am driving around it will randomly pick up 5G service and work great (both cell and internet) for about 5 minutes and then it drops it again. SO FRUSTRATING! We have been customers for 9 years and have 7 phones on our plan (Large family) but since my phone has a really small pixel out around the camera (an issue that I have had since owning the phone) they won’t warranty it. It blows my mind that we can pay this much for phones and they have an issue that is obviously the phone and not from me dropping it or something. I’ve read that alot of other people have had this same issue. Has anyone ever figured out a fix? I don’t have an extra $1000 to spend at Xmas time!
