Forum Discussion

magenta2698891's avatar
magenta2698891
Transmission Trainee
3 years ago
Solved

S23 Ultra problems with Google Maps

Recently got my Samsung Galaxy S23 Ultra from T-Mobile and all is well EXCEPT for one odd item:

Google Maps shows me as “not connected” but others that I approved can see me and other apps that use GPS have no problem.

  • Google maps does not show me on the map and doesn’t pinpoint me.
  • Others that I approved can track me and see me.
  • Problem is present while on T-Mobile’s cell network or on any Wi-Fi.
  • Using the most current S23 Ultra firmware from T-Mobile.
  • All settings are like what I had with my previous “S21 Ultra 5G”.
  • Rebooted several times - same problem.
  • I uninstalled the Google Maps update - same problem (can’t delete the core app)
  • I reinstalled the Google Maps update - same problem.

What am I missing here? 

  • RESOLVED - I redid the sequence but this time I rebooted once after removing the update then a second time after installing the update. Now Google Maps is working properly. It must have been some corruption during the port-over from the S21 to this S23 and I assume that after several tries, whatever was broken was fixed by the update. Could be that the double reboots helped :-)

     

    Thanks “Syaoran” and “tidbits” for jumping in and helping

  • tidbits's avatar
    tidbits
    Spectrum Specialist

    uninstall update and clear data for the app then open the app and see if the problem is fixed.  If it is then update and everything should be running as normal.