Recent Content
Newbie
I'm new to the T Mobile community switching over from US Cellular. The reason for switching is because of the rumored US Cellular buyout, and also interested in the upcoming Starlink communication making it possible to have talk/text pretty much anywhere. Although I don't have the connection I had w/US Cellular the T Mobile Gateway is much faster. I wounder if T Mobile has any plans to utilize the US Cellular towers ? I defiantly would help the coverage in my area increasing T Mobile's customer base. Thanks to all that reply!
3 Bar signal only
The best signal I can get is only 3 bars, which is sluggish. I have the unit about 6' above the floor next to a window which I believe is facing the closest tower and while not an upstairs window, it is about 8-10' above ground level. Anyone know what else I can try to get a better signal? Thanks.
GlobalProtect VPN not working with T-Mobile 5G Home Gateway
I just recewived a new 5G Gateway (Model: TMO-G4SE) a couple of days ago. However, looks like it didn't support GlobalProtect VPN (app version: 6.27-1047). Did anyone have the issue and find any solutions? I need that VPN to work remotely. If the issue couldn't be resolved, it would be a deal breaker for sure.Illegal Business Practices
Do not switch from another company to this company. They DO NOT cover the existing bill from your company if you owe on your phone. They are taught to lie to you and say they cover up to 800. They will only reimburse you!!! Which means you will pay for 2 bills every month.
T-Mobile dishonest billing
I was a customer of T-Mobile’s five years ago and I quit them because I changed my plan and they kept billing me the higher price. I had to go with T-Mobile this time because I had a medical device. It was only supported by T-Mobile. Three months ago I closed that medical device number so now I only have two lines and home service. The following month I was billed correctly, which I believe they do this because so many people don’t even check. Last month they build me the higher amount again. I called. They said no no you didn’t close a number you had a $50 credit. I said no I did not look at my line it’s never been used. It was a long phone call. I did not get my money back. They gave me all kinds of credits and promise me everything was taken care of. When I got off the phone with them, I googled any complaints against T-Mobile and lo and behold, hundreds of people complaining about the very same issue overcharging changing prices charging fees that aren’t even legal. Then today they did the exact same thing and took out the whole amount for two lines. Now the Customer Service reps are in on this because customers are complaining left and right my Customer Service rep said she had never heard of such a thing. I said I don’t believe you for one second. Said you have class action suits against you for this very thing. Then she said well your plan was not changed. We’re billing the correct amount. I said no I don’t have two lines. I have one line and she said that’s the problem and I said so are you blaming me because your Customer Service rep didn’t do their job not once but twice and here I am talking to you trying to blame me again.. I said I want my account close and I want it close now. She said I’ll take care of that and I will send you an email with your account number so I can transfer the number.. needless to say I did not get that email. I went into a T-Mobile store and the clerk said I’m on your side. I get these complaints all the time. T-Mobile is taking money illegally and then not returning that money but giving you a credit. By me closing the account, they have to send me the $50 credit. I will never do business with T-Mobile again. Neither should you.
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
