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Radically different speeds on the LAN side of the moden/router.
I started off this adventure in January, I started off with with the Home internet step. First think I realized that there was no port forwarding, Static Ip, and VPN available. That wasn’t going to work for me. BUT I had also noticed another issue I couldn’t explain. (I will explain with the next part.) So I moved up to the business version of the internet. I was told I could do all of the things above with out a problem. I live ½ a block away from the 5G tower, I get a VERY strong solid signal at all times. So no issue there. I currently have an Inseego modem FX3100. (I have tried 2 of the 2000 series as well) I am only using the inseego for all routing needs, wireless and wire. (no other router involvement) The problem that i am having is that every device connected to the inseego gets radically different speeds. This doesnt make a difference if it is only 1 device connected or multiple they are dramatically difference. Some will get 400 down, with 96 up, others get 600 down with 25 up, another will be 150 down with 10 up and one that i cant explain can get 700 down with maybe 2 up. I even got a new gigabit nic adapter with new drivers for it, and I get the same result (oh and that one is wired only) T-mobile cant seem to explain why, but to me it doesn't make any sense.. when My cell phone is connected via wifi to the inseego it gets about 400 down with 100 up pretty consistently.. but everything else i connect is so different. I has done the exact same thing on all the modems. if I take all the same computer and run them through my century link modem via a router, they all get relatively the exact same speeds. I realize that is a wired internet via a cellular one, but the LAN speed should not be effected if I have a device that is constant with the speeds I am supposed to get where nothing else is. Any thoughts?
Deceased Account Holder
My husband passed several months ago. Finally in March, I was ready to move ahead and cancel his line...and I went to the local T Mobile store. While I was there, the T Mobile representative said I should not be paying the bill since it was in my late husbands name and she stopped auto pay. She also submitted the form for a deceased account holder. Apparently from there, that department is supposed to call me - I'm not sure why. But regardless of the reason, they were calling my late husband's number! I didn't know they were trying to reach me. Last Tuesday - a week ago - and 2 months after I initiated cancelling his line!- the account was suspended. I can call no one. So I started a chat with T Mobile. The bottom line seems to be I need to call myself - I am not sure why they can not resolve this via chat. But obviously I can't call. They have tried several times calling me, but when I answer I can hear no one and then I hear a click - all because of the suspension I am sure. I did go into the local store and they tried calling the numbers for me, but when they identified my account, the phone system would not proceed until I paid the full amount due. All I am trying to do is get the charges for my husbands line taken off the bill since March when I was trying to cancel his line as well as the reinstatement fee of $60.00. No one is helping me. Also, was the worker at the T Mobile store back in March right - do I not need to pay the bill?
Sync N Drive - getting notifications even with notifications turned off.
This started happening this weekend. I have 3 cars, I keep the trip notifications turned off because I do not want to see them all day long. Suddenly this weekend they started sending Trip start and Trip end alerts for all 3 cars. I checked the app and all notifications are turned off, I have re-started the phone and logged out of the phone and back in, but the alerts continue. I also get random seat-belt alerts even though I am wearing my seat belt. How can I stop these alerts that I should not be getting anyway?
Help
When contacting #611 and speaking with an agent, they are friendly and do try to help, but there is a language barrier as they may not understand the intricacies of English. I have ben to 2 different stores and 2 calls. All of which are different. My bill, when contacting T-Mobile, I was told I would hear back. Which I have not. I switched my plan to GO5G Military which switched at the end of the previous billing cycle. But my bill went up. It should be the same as previous, not higher as it is paid the following bill cycle. FYI still waiting. When trying to upgrade our phones as we have been with T-Mobile for 8 years and paid for our phones outright back then. So all the promotions do not favor us unless we are "New Customers" which is disheartening. Anyhow, I have been given 3 different versions on what I would have available. Any chance someone is able to help? Mike
Trade-in scam
In December 2023, my friend and I switched from Verizon to T-Mobile after a store representative clearly told us that our Verizon phones were eligible for T-Mobile’s trade-in promotion. We were instructed to pay off our Verizon phones (around $600), trade them in, and we’d receive Visa cards for that amount. We followed all the instructions, paid off the phones, traded them in, and completed our switch to T-Mobile. But after everything was done, we were suddenly told that our phones weren’t actually eligible for the promotion. We went back to the store to complain, and they admitted they had made a mistake. They said they would escalate the issue and get back to us after contacting T-Mobile corporate or a supervisor, since they couldn’t resolve it themselves. But no one ever followed up. We explained the situation to multiple customer service reps, both over the phone and in-store, and every time we had to start from scratch. One rep even offered us a $200 store credit which we refused, because that’s not what was promised. Eventually, we were told the case couldn’t be processed anymore because too much time had passed. That’s incredibly frustrating especially since we reached out multiple times before the time ran out. We were told to wait, but no one ever got back to us. We only traded in our phones because T-Mobile employees assured us we each qualify for the $600 rebate. If we had been told the truth from the beginning, we would have just chosen the Keep & Switch option instead. I contacted customer service today again, and they keep saying there’s nothing they can do that we should go back to the store and talk to them. But we’ve already done that multiple times, wasting our time explaining this issue over and over again. All they did was telling us to wait until they hear anything back from corporate, which we never heard back from. At this point, we don't want to go back to the store unless someone is actually able to resolve this. Anyone can help with this issue? I'm so stressed.
UNLOCK PAID FULL PHONE REQUEST
o: T-Mobile Customer Care Date: May 13, 2025 Dear T-Mobile Customer Support, I spoke the call center multiple times on Sunday, May 11, 2025 from between 7:30 and approximately 10:45 pm. Each representative appeared to read the previous persons's notes and recite what they said. No one used critical thinking skills to help resolve the matter. All intractions were frustrating and it appeared that the representatives were not trained properly and not interested in resolving a problem that should have not existed in the first place. Last four of phone 1994. I am writing to formally request that T-Mobile unlock my Apple iPhone 11, which was purchased through T-Mobile in November or December of 2019 and paid in full approximately two years later. According to T-Mobile’s own device unlocking policy, devices are eligible to be unlocked once they have been paid off in full and meet basic usage requirements. My iPhone 11 meets these criteria, yet it remains locked due to no fault of my own. At no time during or after payoff was I informed that a manual request to unlock the phone was necessary. It is both unreasonable and unacceptable for T-Mobile to place blame on the customer for not requesting an unlock when, in fact, T-Mobile failed to act on their own stated policy. This failure is compounded by the fact that the device was paid off during or shortly after the COVID-19 pandemic began—a time when many systems were understandably delayed. However, that does not excuse the current refusal to resolve the matter properly. Most troubling is that during my recent call with your support team, a representative wrongly claimed that I had not purchased the phone from T-Mobile—despite being a loyal customer for nearly nine years and purchasing all of my devices through T-Mobile. This behavior is deeply unprofessional and borders on gaslighting. It is the responsibility of a service provider to maintain accurate records and to assist customers in resolving issues, not to discredit or shift blame onto them. Therefore, I am formally requesting: Immediate unlocking of my iPhone 11. A written explanation for why this issue occurred. Confirmation that the matter has been resolved. This experience has caused unnecessary frustration and raises serious concerns about T-Mobile's accountability and customer service. I expect a prompt and professional resolution within 2 business days of receipt of this complaint. Failure to do so may result in a formal complaint to the FCC and other consumer protection agencies. Sincerely, See Log on nameBilling issues
I have been a loyal T-Mobile customer both personally and professionally for years and have never had an issue with them, however lately their customer service is lacking and does not help. I contacted T-Mobile for our business account to see if we could save some money. We were paying approx. $180/mo for 3 lines. I spoke and emailed with a Lead Business Account Expert who worked out a deal with me for 5 lines, then added another line for $20 less than what I was paying and 2 free iPhone 16. The phones came in as promised. The first monthly invoice came in at $389.78. I understand that if you switched phones mid plan that it sometimes takes a few cycles to address the new billing. However, I received the second invoice and it was $345.67. I reached out to the representative who initially offered the plan and she was on maternity leave. She did however reach out a few days later and said to call the 800 number. Spoke with someone at the 800 number and they said it would take 1-2 billing cycles to have the promotion attach, which we are already on the 2nd billing cycle. The person stated that there was no way that we could have the promotion promised. I asked to speak to a manager, the manager stated that they would get back to me within 2 days and have an update. Never received a call back. Just now called the 800 number and they stated the same thing, 1-2 billing cycles, stated they could not connect me to the supervisor and that she would help. Stated that they are going to call me within 7 days. This is unacceptable. Seems like a scam for a few months probably to see if people are going to notice. I can't imagine someone not noticing a double bill. Very frustrated!!DO NOT PAY FOR ASSURANT!
Paying stupid insurance for years. Quite literally thousands of dollars. Should be $0 to fix screen but they wouldn't. Had to pay $50 more for deductible. And NOW being blackmailed into sending MY phone, that I PAID FOR, to them!? Or else pay more, TO KEEP MY OWN PHONE THAT I PAID FOR! this is not ok. Greed, plain and simple. Assurant is a scam and T-Mobile backs them. Don't believe for one minute that T-Mobile doesn't get a cut of the $ action from Assurant. DON'T NOT PAY FOR THE INSURANCE. save the money for yourself, not them! So flipping sick of corporate greed. 😡
Assurant insurance scam
About 3 years ago cracked my screen, called tmobile assurant, they said only place I could get it fixed was 3 hours away, when I had cell phone repair closer, I ended up paying out of my pocket. Just cracked my screen again and assurant is telling me they would need to send me a replacement, because now they don't have anyone in the area to fix..well I don't want replacement I just want my phone fixed. I never had issues with sprint always flexible t-mobile is the worst and need to lose assurant..all I do is have issues with Tmobile, I can't even get into my anti-virus and problems with my phone tracker....the tech was no help, but nice, but it appears I'm still having issues. I pay the insurance for five phones you figure I could take my phone anywhere to get fixed.
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