User Profile
ges
Visitor
Joined 6 hours ago
User Widgets
Contributions
Deceased Account Holder
My husband passed several months ago. Finally in March, I was ready to move ahead and cancel his line...and I went to the local T Mobile store. While I was there, the T Mobile representative said I should not be paying the bill since it was in my late husbands name and she stopped auto pay. She also submitted the form for a deceased account holder. Apparently from there, that department is supposed to call me - I'm not sure why. But regardless of the reason, they were calling my late husband's number! I didn't know they were trying to reach me. Last Tuesday - a week ago - and 2 months after I initiated cancelling his line!- the account was suspended. I can call no one. So I started a chat with T Mobile. The bottom line seems to be I need to call myself - I am not sure why they can not resolve this via chat. But obviously I can't call. They have tried several times calling me, but when I answer I can hear no one and then I hear a click - all because of the suspension I am sure. I did go into the local store and they tried calling the numbers for me, but when they identified my account, the phone system would not proceed until I paid the full amount due. All I am trying to do is get the charges for my husbands line taken off the bill since March when I was trying to cancel his line as well as the reinstatement fee of $60.00. No one is helping me. Also, was the worker at the T Mobile store back in March right - do I not need to pay the bill?18Views0likes0Comments