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cpetrini
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Billing issues
I have been a loyal T-Mobile customer both personally and professionally for years and have never had an issue with them, however lately their customer service is lacking and does not help. I contacted T-Mobile for our business account to see if we could save some money. We were paying approx. $180/mo for 3 lines. I spoke and emailed with a Lead Business Account Expert who worked out a deal with me for 5 lines, then added another line for $20 less than what I was paying and 2 free iPhone 16. The phones came in as promised. The first monthly invoice came in at $389.78. I understand that if you switched phones mid plan that it sometimes takes a few cycles to address the new billing. However, I received the second invoice and it was $345.67. I reached out to the representative who initially offered the plan and she was on maternity leave. She did however reach out a few days later and said to call the 800 number. Spoke with someone at the 800 number and they said it would take 1-2 billing cycles to have the promotion attach, which we are already on the 2nd billing cycle. The person stated that there was no way that we could have the promotion promised. I asked to speak to a manager, the manager stated that they would get back to me within 2 days and have an update. Never received a call back. Just now called the 800 number and they stated the same thing, 1-2 billing cycles, stated they could not connect me to the supervisor and that she would help. Stated that they are going to call me within 7 days. This is unacceptable. Seems like a scam for a few months probably to see if people are going to notice. I can't imagine someone not noticing a double bill. Very frustrated!!13Views0likes0Comments