Forum Discussion
LG releases fix for LG IMS crash
I received a text from T-mobile about a fix being released (by LG) for the LG IMS has stopped error.
Read the instructions here: t-mo.co/LGIMS
- From your list of apps, tap the Settings gear.
- Either select System or choose the General tab.
- Choose Update Center > App Updates.
- Select Download for LG IMS Improved and wait for the update to complete.
- Press and hold the Power key, then choose to restart your device.
I’m not seeing the update yet but it may be a propagation issue (IOW, it’ll show up soon).
The instructions were a little confusing in 1 because it says from the list of apps. Basically open the settings app then System then Update Center then App Updates. This is where the LG app updates are found.
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I have a LG V30 and I don't see an update but I was able to apply one of the fixes posted here and it worked.
tomwil wrote:
There are more instructions if you don’t see the update.
Thanks for posting. I had followed the additional instructions and there was still no update showing for me. Do you have an LG phone and did you see the update?
An important take away from the added instructions. The app updates may only refresh with a restart of the phone so if you don’t see the update yet (like me), you may need to do a restart before you will see it.
MajorEvent wrote:
I’m not seeing the update yet but it may be a propagation issue (IOW, it’ll show up soon).
There are more instructions if you don’t see the update.
https://www.t-mobile.com/support/devices/lg-ims-stopped
If you don't see the update, force the app to close and clear the data:
- Press and hold the Power key, then choose to restart your device.
- From your list of apps, tap the Settings gear.
- Choose Apps & notifications. If you don't see that option, tap the General tab.
- Select App info. Tap the Menu icon with three dots, then choose Show system.
- Choose com.lge.ims.rcsprovider from the list, then select Force Stop > OK.
Important: There are multiple apps with com.lge in the name. Make sure you're selecting the correct one. - Tap Storage and choose to Clear Cache.
- When that's done, select Clear Data > OK.
- Select the Back arrow to return to the previous screen. Select Force Stop > OK for a second time.
- If the message still shows, choose Force Stop > OK again. You may need to do this several times.
