Forum Discussion

Chelle's avatar
Chelle
Network Novice
11 months ago

Locked out of phone

I just got my Samsung Galaxy S23 today.  i set it up to unlock with my fingerprint, something updated and now it wants a password.  I don’t remember it.  No option on phone to input forgot password.

  • I found out if your phone locks up and you hold the power and down volume buttons at the same time for at least 10 seconds it will cycle through and restart. I don't know if this helps but I can't believe that a simple thing like that can't be posted on tmobile's site.

  • Chelle's avatar
    Chelle
    Network Novice

    I realize that.  I need to know how I can recover or reset said password or pin.  

  • syaoran's avatar
    syaoran
    Transmission Titan

    The device will always ask for your password or PIN (which ever you setup when setting up your fingerprint) after a phone reboot.