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Restore LG IMS now by installing device updates.

What's going on?

A recent update to network settings stopped IMS connectivity on some LG devices with the following message:

  • LG IMS keeps stopping
  • Unfortunately, LG IMS has stopped

Download the update

To restore IMS connectivity and remove the message, update your device:

  1. From your list of apps, tap the Settings gear.
  2. Either select System or choose the General tab.
  3. Choose Update Center > App Updates.
  4. Select Download for LG IMS Improved and wait for the update to complete.
  5. Press and hold the Power key, then choose to restart your device.
Don’t see the update? Follow these steps

If you don't see the update, force the app to close and clear the data:

  1. Press and hold the Power key, then choose to restart your device.
  2. From your list of apps, tap the Settings gear.
  3. Choose Apps & notifications. If you don't see that option, tap the General tab.
  4. Select App info. Tap the Menu icon with three dots, then choose Show system.
  5. Choose com.lge.ims.rcsprovider from the list, then select Force Stop > OK.
    Important: There are multiple apps with com.lge in the name. Make sure you're selecting the correct one.
  6. Tap Storage and choose to Clear Cache.
  7. When that's done, select Clear Data > OK.
  8. Select the Back arrow to return to the previous screen. Select Force Stop > OK for a second time.
  9. If the message still shows, choose Force Stop > OK again. You may need to do this several times.

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