Restore LG IMS now by installing device updates.
What's going on?
A recent update to network settings stopped IMS connectivity on some LG devices with the following message:
- LG IMS keeps stopping
- Unfortunately, LG IMS has stopped
Download the update
To restore IMS connectivity and remove the message, update your device:
- From your list of apps, tap the Settings gear.
- Either select System or choose the General tab.
- Choose Update Center > App Updates.
- Select Download for LG IMS Improved and wait for the update to complete.
- Press and hold the Power key, then choose to restart your device.
If you don't see the update, force the app to close and clear the data:
- Press and hold the Power key, then choose to restart your device.
- From your list of apps, tap the Settings gear.
- Choose Apps & notifications. If you don't see that option, tap the General tab.
- Select App info. Tap the Menu icon with three dots, then choose Show system.
- Choose com.lge.ims.rcsprovider from the list, then select Force Stop > OK.
Important: There are multiple apps with com.lge in the name. Make sure you're selecting the correct one. - Tap Storage and choose to Clear Cache.
- When that's done, select Clear Data > OK.
- Select the Back arrow to return to the previous screen. Select Force Stop > OK for a second time.
- If the message still shows, choose Force Stop > OK again. You may need to do this several times.
Was this helpful?