Forum Discussion

magenta4936749's avatar
magenta4936749
Network Novice
7 years ago
Solved

Can't send/receive MMS on Wi-Fi

I've been having some trouble with sending and receiving MMS while on a WiFi connection (so almost all the time) since I have stated using my T-Mobile sim on my unlocked Samsung Galaxy S7 Edge ph...
apn settings
mms
samsung galaxy s7 edge
wi-fi calling
  • tmo_amanda's avatar
    tmo_amanda
    7 years ago

    Hey, @magenta4936749​!

    I did some digging and was able to find that there is a known issue with Galaxy S7 Edge models that have an issue when handing off WiFi to the data network when trying to send MMS'. My recommendation would be to talk with Tech Support via 611 or T-Force (Facebook/Twitter) to get a ticket filed with our Engineers. By chance, have you already done this? If not, give that a shot and keep us updated on the outcome of the ticket.

tmo_mike_c's avatar
tmo_mike_c
T-Mobile Employee
7 years ago

Thanks for all that info, it does help isolate the issue. Have you tested other Wi-Fi connections to see if it works? Switching carriers shouldn't impact something like this. Have you also tested the data while connected to Wi-fi to make sure it's working?