RCS Issues, Google Messages Glitch, Group Message Issues
Hi, This is a multifaceted problem that I’ve seen all over various forums, so I am not quite sure if the issue is specifically T-mobile, Google Messages, or something else. I have a Samsung Galaxy S22 running One UI V6.0, Android V14. The last software update was 22Mar2024 and these issues have been occurring for months. Frequently, in individual message threads or group threads, I will not be able to send or receive messages at all. I will get a single balloon of death that never converts to two balloons, and will not be given the option to send the message as SMS instead. I am connected to RCS, have 5G signal, and available WiFi. In a group chat with two other Android users (on two other carriers), random numbers join the group, and then leave the group. The other two users do not see this activity. I am the original owner of this phone and have had this specific phone number for about 20y so it is highly unlikely that this is a carryover from a previous owner. In the same group chat as in #2, I am frequently booted from the group. Sometimes I am notified of this on my side of the group chat and sometimes I am not. Someone has to manually add me back in. This happens at random times, and has been occurring for multiple weeks, so it’s not like one of us got a new version of a messaging app suddenly and it broke the chat. In other forums, I have seen the following as a “solution” of sorts: turn on airplane mode, force stop Google Messages, delete cache, delete data, restart phone in airplane mode, exercise patience, turn off airplane mode. I have performed this action many, many times. It seems to fix it, sometimes, but doesn’t last very long. This is not a solution. I’ve also seen performing a factory reset as a “solution.” I have not done this yet because I find it absurdly excessive. I know I am not the only one in the T-Mobile community to experience this type of behavior. I prefer using Google Messages to Samsung Messages so switching messaging apps is not my favorite solution either. Please advise on appropriate next steps to rectify this situation.
Google Chat FeaturesRCS status stuck at: Setting Up, Trying to Verify my phone number
Hello All. I have great news. My Google Messages RCS is finally working. Here is how I did it, please read this very carefully. Read my original post in Recommemded Answer green color above link. You must disable chat on all previous devices by going here and (on bottom of this site) follow directions:https://messages.google.com/disable-chat Then you must TURN RCS CHAT FEATURES OFF in GM and wait exactly 10 days. If you turn RCS ON before 10 days are gone, the clock starts all over again for 10 days. You literally have to be patient and wait 10 days with the RCS OFF for 10 days. After 10 days, turn RCS ON and you will see CONNECTED !!!! I repeat to you again, STEP 1 is: You must deactivate all prior devices' GM phone number associations by following the bottom instructions on this site:https://messages.google.com/disable-chatand if you get error message like: contact your carrier or you requested code too many times, disregard it. Then STEP 2, TURN RCS OFF FOR 10 DAYS in GM and wait 10 days. If you potz around and turn on RCS in GM BEFORE 10 days are gone, you must start 10-days clock all over again! Just be patgient for 10 days. STEP 3: On day #10, Clear Cache in GM and turn on RCS and you will see that you are GREEN LIGHT in RCS as CONNECTED. The best thing to do for this step 3 is to: completely uninstall Google messages and completely uninstall Carrier Services and then reinstall Google messages and reinstall Carrier Services. If you do this in this step, your cash and Data will be cleared. I am an expert in this now as I have triued everything: Contacted carrier, contacted device manufacturer, uninstalled Carrier Services and Reinstalled Carrier services. This has nothing with the carrier nor device manufacturer nor Samsung nor Motorola nor OnePlus. This RCS trying to verify.... occurs because when you switched your device, or when you switched SIM, or when u ported a number, or when you activated Google account email on another device, you DID NOT turn OFF RCS in GM or did not turn OFF RCS in the native Messages App, and now Google's RCS sees that you have RCS active in multiple devices/accounts/phone numbers, in which RCS remained TURNED ON, and Google RCS Server gets confused. What you need to do is STEP 1, STEP 2 and Step 3. Step 1 will deactivate ALL the shmootz you created and Step 1 will DEACTIVATE ALL devices' and all phone numbers' and all accounts' RCS GM once and for all. Step 2 does the "reset with google". Step 2 takes you OFF of "blacklist" at google. I see some people waited 8 days-not good. You absolutely must wait 10 days (not business days) - 10 CALENDAR DAYS and the day you do step 1, and step 2 is day #1. And by the way: Please make sure you have CARRIER SERVICES INSTALLED AND UPDATED from Google Play Store as well as latest updates of GM, and please update your device firmware by checking for update in SOftware Update in Settings. Basically please update your device firmware and all device apps in Google Play Store all aroung before proceeding with Steps 1,2,3. Let me know, but dont tell me that it doesnt work because you did not wait 10 full days. You must wait 10 days and then reply here and let me know. If you are unable to send or receive messages on Google messages app, this post does not apply to you. What I recommend you do is to: completely uninstall Google messages and completely uninstall Carrier Services. Then reinstall Google messages and reinstall Carrier Services. Then contact your cell phone carrier and ask them to refresh your connection and make sure that your messages and data features are turned on on the carrier side and make sure that Short Code Programming is also turned on, on the carrier side. So make sure messaging, data and short code programming is also turned on, on the carrier side. And meanwhile do not touch the toggle for full 10 days. In 10 days toggle ON and u will be set. I wrote 3 steps: make sure you read this twice to fully understand and follow my directions. From now on, you need to understand the concept, to make sure that this RCS feature not turning on again never happens to you again, you FIRST must make sure that before you change your devices, or change SIM cards in devices, or change Google accounts in devices, you absolutely must make sure that the first thing you do is: TOGGLE RCS CHAT OFF in GM FIRST before changing devices, sims or accnts! Otherwise, the Google server will be very confused and will Blacklist Your account, your device and your phone number by yourhaving too many RCS features toggled on in GM everywhere. To get UNblacklisted and turning RCS back to ON, you must read the steps 1,2 and 3. When i say 10 days, i mean 10 calendar days, not 10 business days. Day #1 starts the moment you toggle OFF rcs and keep it OFFfor 10 calendar days. You absolutely must respect the 10-DAY TOGGLE OFF, as i explained to you in Step 2. This step 2 is the only step that will UN-blacklist your phone number, you GM, and your GM account from the Google server. Please respect the 10day toggle off. If you potz around with toggle, you will not have RCS, and your 10day clock will start all over again with every time u potz around with Toggle. ALSO: ON DAY # 10, WHEN YOU TOGGLE THE RCS ON, IN THE GOOGLE MESSAGES APP, THE GOOGLE MESSAGES WILL ASK YOU TO RE-TYPE YOUR CELL PHONE NUMBER TO VERIFY IT WITH GOOGLE (THAT SAME DAY 10), PLEASE RETYPE THE PHONE NUMBER VERY SLOWLY AND CORRECTLY-BECAUSE: IF YOU TYPE YOUR NUMBER INCORRECTLY, EVEN BY 1 DIDIGT, YOUR STEPS 1,2 AND 3 (WITH 10-DAYS TOGGLE OFF) MAY START AGAIN. PLEASE SLOW DOWN AND BE VERY CAREFUL WHEN YOU RE-TYPE YOUR CELL NUMBER INTO GM APP WHEN IT RE-ASKS YOU TO VERIFY YOUR CELL NUMBER ON THAT DAY #10. PLEASE SLOW DOWN AND BREATH SLOWLY WHEN TYPING YOUR CELL ON DAY 10 (AFTER YOU TOGGLE RCS on ON SAME DAY #10.)MMS Group MMS Corruption: members dropped in replies, Phone numbers changed, New Groups started
Two phones on our TMobile plans experiencing this issue. Group MMS threads keep getting corrupted. When receiving messages, all group members are present, but replying in that group message, messages is randomly leaving out people, and a NEW message thread is created, with one or more recipients removed. This happens on both the sender's phone and the recipient's phone. Sometimes replying to the new corrupted thread is not possible, even though messages come in to that corrupted thread. You have to hunt for the right message thread to reply to. Sometimes Phone numbers are getting corrupted, and digits in the numbers are off. We get a message from a contact, and their number is wrong. We cannot reply to that number, we have to go to the thread with their CORRECT number and reply to that. This is totally frustrating for everyone, as you can imagine. Tried uninstalling Messages, deleting most messages, rebooting, reinstalling messages, etc. The problem disappears then comes back. Samsung phones, with latest updates.
Unable to Send MMS
I had a problem sending any text with a photo. Called tech support and they required me to reset my network - a headache, because that requires me to have to setup some other connections. Well, I reset the network two days ago. The problem has returned and I cannot send messages with photos. Why is this an issue and how can it be resolved once and for all? UPDATE: Read some of the other posts. I decided to turn wifi off and the MMS sent just fine. When I switched from Verizon to T-Mobile, I had issues receiving calls. T-Mobile told me that the tower pointing to my home is blocked. Eversense 5G towers were installed in my area, cell service has not been great. I switched several carriers within months, thinking it was the carrier(Verizon, ATT, T-Mobile, Consumer Cellular).T-Mobile really went above and beyond to help me resolve the issue. It took about three months, and everything was working for about two months. The recommendation was to purchaseT-Mobile’s home cell. It seemed to solve the problem with not receiving or being able call out. The solutionmeans I would only connect via 4G, not 5G when home and must use wifi. When I turned off wifi, I discovered that I have5G with 5 bars.I have never had 5 bars with 5G. I had one bar at best, and sometimes none. I don’t know how that happened or if with will last. But, I will leave wifi off to see if I can send/receive MMS without any problems, and also receive/send calls with wifi off. By the way, I brought my Samsung A53 device from Verizon to T-Mobile when I switched. T-Mobile is the only carrier that went the extra mile to resolve the issue, and even credited me for the months that I had problems, since they started the first month that I switched to T-Mobile. I think the is not necessarily carrier related, given that I have had three different ones. It is also not the device, because it worked fine before 5G towers. Carriers will tell you tobuy their phone, but I think it is a tower issue given that I have had four carriers within a three or four-month span. Just venting. Hopefully my ranting will can help someone else troubleshoot their MMS issue!Everything appears to be working …for now. Fingers crossed! Let’s just go back to rotary/landlines …the basics! LOL
MMS Issue
I have TMobile Home Internet. 95% of the time I use wifi for my cell phone, which is a Google Pixel7, not 7Pro, just a 7. I have a small data plan with MVNO carrier Mint Mobile, which uses TMobile towers I understand. My plan is tailored to the expectation that other than 5% of the time when I am out of wifi range and/or outages (which used to happen frequently when I was with Windstream), I would not have my mobile data even turned on. Out of the clear blue MMS would not send or receive thru TMobile. I had to have my Mint Mobile data plan turned on. It has been like this for a month now. I have thoroughly checked all APN settings with Mint, who claim they are correct for my phone. I need this resolved. Is this a TMobile issue and if so, how do I fix it? TIA.
CANNOT RECEIVE MMS MESSAGES
Alright, so around 1 month ago I switched to my boyfriends plan on T-Mobile from Verizon. We ordered a Samsung S22 Ultra and once it arrived we set it up. They gave me a new number but we intended on transferring my number from Verizon. That ended up taking around 5 hours so in the mean time I used the new number until it was all switched over. During the time using the new number I was able to recieve MMS messages from anyone with Verizon as their current carrier. Once my number had fully transferred on my new phone I could no longer recieve MMS messages but only from Verizon. I could and still can recieve MMS from all other carriers except Verizon. Also Verizon users can recieve my MMS messages with ease. Sometimes when a Verizon user trys to send me an MMS it will send as a link that takes me to the internet to a log in page which I have zero login information for. Other times it doesn't show anything. I will attach a screenshot as well of the link. I have spoke to Tmobile regarding this issue and with a very long time on the phone and tons of troubleshooting nothing changed. They didn't know what to do.I also use Google messages and even if I switch to the Samsung messages I still cannot receive them. All my setting are how they need to be. So I have no idea how to fix this. The only issue is with Verizon users which is who I switched from so I don't know if something went wrong or didnt go completely through when my number transferred or what?Hasanyone else dealt with this issue and it has been solved? I am honestly at a loss at this point.
Why can't I send and or receive MMS messages
Since the latest update on December 11th, I am no longer able to send MMS messages (basically a message to more than one person) without several attempts to the point where I just give up or switch to WhatsApp. It doesn’t matter if I’m trying this over wi-fi or not. I have a Samsung S22, less than 6 months old. I’ve tried the troubleshooting methods to no avail. This is entirely too frustrating. I did not have these problems with Sprint, only T-Mobile.
