Forum Discussion
Worst customer service
Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all.
The TMobile USA has the worst, I mean, the worst of all customer service of all any other carriers. Once you ported your numbers out of TMobile, that’s it, they don’t want to help you. They find all kinds of excuses not being able to help you. They keep telling you to call this and that, and when you call them, they told you to go to Store, etc. they keep bouncing you around until you give up calling or inquiring. Plus once your service is not with TMobile any longer, you loose the online access to billing in order to update the billing address for the credit proration. I don’t know why people keep switching over to TMOBILE?
T mobile Your team members aren't any help this has been my third time calling about a refund I called Sunday and "Danna" was supposed to take care of me she didn't she did it her own way and didn't not call me back like she so called claimed either I was waiting lol. Gave it time called up again Wednesday and now being told a different refund price , I'm annoyed send me something so I can get to work at this point , your team members explained to me 1-3 business day cool that should've been in play since Monday right "Danna" lol now back to "Ebony" a refund for $100 shouldn't take up to 3 days no freaking way, so I call up T mobile again and now another Team member explains to me "oh we can't credit it back to your card only your account" it's seems to me y'all company isn't coherent nor care about your customers it's obvious because I did my research and this ain't the first time T MOBILE pulled this sorcery on other customers
count your days you keep treating customers like this your in for a rude awakening for real.Verizon and Sprint did the same to me after I ported since I'm no longer a customer.
