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We frequently can't send text messages
I have multiple phones on my account, and all of them frequently can't send text messages. Failures are most common when sending between these phones. Sometime one message will be stuck "Sending", and a new message to the same recipient, with the phone in the same physical location (and 3+ bars of service) will go through.
Tapping on "Not sent. Tap to try again." never works.
I appreciate you being so thorough with your response. With intermittent issues like this, we'll need to collect examples of the messages failing and have our Team of Experts or T-Force folks file a Trouble Ticket. That'll give our engineers a bit more to work with when they work on getting this resolved.
Phone: Motorola Z2
Most common zip code: 98011; however, it happened while we were travelling in California also
It has been happening for months.
Regular text messages between 2 T-Mobile customers are the most frequent (between members of my family). We send text to others less frequently, so I can’t tell if the failure rate is similar.
Amanda asked some really good questions that'll help us give you more insight on how to get this fixed. Please take a look and let us know. You should also take a peek at our Text message troubleshooting page and follow those steps to see if they help.
Let's see if we can figure out why this is happening, @magenta6574639!
- what type of phones are being used (make and model)?
- what zip code does this generally occur in?
- how long has this been going on?
- is this a regular text, group text, or mms that doesn't go through?
