Usage Overview not updating

I was told engineers are working on it when I called. 

My usage has not been updated at all after January 27th. It seemed as if they didn't care how many times I reported it to them.

I’ve also had the same problem since my new cycle began this past weekend.

I’ve had no updates since February 4th.  Two days ago, I went on tmobile’s facebook page and private messaged them.  I was told it was a system wide problem they were working on.  Maybe I shouldn’t have been so polite and not used private message and just complained on facebook.  I think they should give all their subscribers a credit, since we aren’t getting the services we are paying for.

Ya it’s a lot of run away from them. Put this much effort into telling people it will get fix here soon and other bs you could of fixed the problem to begin with. For as much as the bill is monthly shouldn’t have problems like this. But now I know I can go to different carrier and pay a lot less then I am now.

I’m also getting the run around. They’re blaming it on a merger with sprint.  Not sure what that has to do with updating usage.  Mine hasn’t updated since Jan 28.  I’m going to keep complaining every other day.  

Me too. Not since January 27th and it’s currently february 9th , it’s starting to annoy me bad i’ve already reached out to tech and told me it should update soon . that was 2 weeks ago .

I have checked my data usage in the past with no issues until the January cycle ended. My data has not been updated since January 27. I can see the data, number of calls and messages but when I click on details it shows up through January 27. 

I have had this problem since my new billing cycle started on 2/6/23. Before that, it worked pretty good and updated within an hour or 2. I need this data almost daily.

It’s frustrating.

Same here