Forum Discussion
Solved
Usage Overview loads endlessly
When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?
Thank you everyone for chiming in and sharing your experience. This is impacting a small amount of users but our app and web team are already on it and working on a permanent fix. In the meantime, it's recommended to call into CARE to get the details needed. While I know this is not ideal to have to call in vs checking on My T-Mobile, this is only temporary. At this time, we do not have an estimated time it will take to get this back up and running.
This problem has not resolved for me: its been trying to load for at least 15 minutes! What is going on? this is horrible
It was September 27th 2022… I came for answers and quickly realized there were none. We’ve all been dooped. T-Mobile has no plans to help us with this issue. I’ve been told the same as everyone else. The issue should be fixed shortly smh
HAVE NO CLUE WHY THIS IS MARKED SOLVED - IT IS NOT - AND IT IS STILL HAPPENING - AND NO ONE HAS ANY CLUE WHY...
It has been over a year now that the usage oveview feature is still not working (loading endlessly) and none of Tmobile techs are able to figure it out. This is ridiculous and very wrong. We have 7 lines and none of the acounts is working. Does anyone here have the contact info of the Tmobile head IT person? I need to talk to him/her to address this overdue issue. I am paying for this service so I need to have it working period and I already spent countless hours on the phone with the different tech. people and Yes, they were able to duplicate it using my account and guess what? None of them is able resolve it for over a year now!
Wow, came here looking for a solution. November 2020 and I'm having this same issue.
It is still not working. The app or the website does not show usage.
8/11/2020. It’s been one year since the above T-Mobile agent said a permanent solution was being worked on and this is still an issue.
I also suspect its much more widespread than admitted, as the overwhelmingly vast majority of people rarely if ever check their usage page.
Still no fix… still endless loading on usage details page on both the app and web page. Pretty useless bug bug department if you ask me.
Trying to use it now and still having issues....
Yep, still not fixed. We just switched to t-mobile a month or so ago and to have this kind of issue is very annoying and to know it's been here for months...I dunno. Not cool.
I just joined t mobile not too long ago and I have the same issue. I am not even sure if it really only impact "small" number of people.
