Forum Discussion
Solved
Usage Overview not updating
My usage information has not updated in 2 weeks. Is there something wrong with the feature?
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: This is now officially resolved and usage details are back to normal. š I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
Bump
- https://community.t-mobile.com/accounts-services-4/when-will-usage-data-be-upated-49214
last post in there..no answer but at least for the majority of you TMO is confirming that there is in fact an issue.
partywithmyphone wrote:
Not just trying to sweep the issue under the rug- which is egregious enough, but having some customer service tell people theyāre putting in a ticket and working on it, while others find out this feature is going away entirely.
And as of today Iām being told again that you will only see your usage details after the end of your billing cycle. Which is a lieā¦ because mine has closed and still nothing. Also have been waiting on an āemailā for 48 hours with my details and nothing also.
Not just trying to sweep the issue under the rug- which is egregious enough, but having some customer service tell people theyāre putting in a ticket and working on it, while others find out this feature is going away entirely.
One symptom of some kind of management problem is that T-Mobile did not announce the problem or send a message to affected users (if they have tech people who can figure out how to do that). Everyone makes mistakes and all businesses have problems, but hoping your customers wonāt notice or talk about them is not a winning strategy. The representatives on the phone are nice, as always, but in my case she had to search out the information when I called to ask about the missing data. That also seems like a management error of pretty serious proportions.
I have had the same problem since 7 February. I have had an identity theft problem so I use another phone number temporarily and I would like to know who is calling me. My guess is that T-Mobile was making some kind of change in the way the data is presented and perhaps someone broke some part of the data transfer process.
Same
Same... since 2/13/2023.. since new cycle started. No update. Bring this service back.. it is very important to a lot of people..
23 days now, Iāve not been able to access my current usage.
Please leave t mobil as soon as you can. I have been with t mobil for 20 years---i paid off my phones and when I tried to leave they charged me an additional 250. Please stay away from this company.
