Forum Discussion
Solved
Upgrade Support Charge JoD
Imgur: The most awesome images on the Internet
Just pre-ordered the Galaxy S8 with Jump on Demand and the lady on the phone kept telling me about a 20 dollar fee for the sim card and shipping. Told her I thought it was free overnight shipping. She said there was. Told her I didn't need the SIM card and she had me hold on a minute. Told me I'd be charged the 20 bucks when it was ready to ship, but that she'd credit it back and I wouldn't need to call back to get that credit. Anyone have more info on this?
Do you actually work for T-Mobile? I'm so confused with all the misinformation.
- Zero upfront—switch to a new phone whenever you want, up to 3x a year, and pay nothing up front for base model of devices (ie: the 16GB model of iPhone 6s), for well-qualified buyers.
- Zero at upgrade—never pay to upgrade—just trade in your eligible phone.
- Zero waiting—why wait 2 years to upgrade when you don't have to?
Phone Upgrades | Compare Upgrades on JUMP! & JUMP! On Demand | T-Mobile
There's no way to use self service for Jump on Demand
That's correct @ryan97006. The $20 you're seeing on that image you posted is charged when folks don't choose one of our self-service options to make an upgrade purchase. Purchasing online, for example, shouldn't charge you that fee.
Thats an upgrade fee. Phone orders and any order where CS helps you upgrade is a charge of $20. In store also. Usually free if you do it yourself, but the system tries to tack on a $20 SIM. You might can bypass that fee with promo code FreeSim, or such, if the promo is open. Otherwise, take the $20 credit.
