Forum Discussion
Upgrade Support Charge JoD
Imgur: The most awesome images on the Internet Just pre-ordered the Galaxy S8 with Jump on Demand and the lady on the phone kept telling me about a 20 dollar fee for the sim card and shipping....
Do you actually work for T-Mobile? I'm so confused with all the misinformation.
- Zero upfront—switch to a new phone whenever you want, up to 3x a year, and pay nothing up front for base model of devices (ie: the 16GB model of iPhone 6s), for well-qualified buyers.
- Zero at upgrade—never pay to upgrade—just trade in your eligible phone.
- Zero waiting—why wait 2 years to upgrade when you don't have to?
Phone Upgrades | Compare Upgrades on JUMP! & JUMP! On Demand | T-Mobile
There's no way to use self service for Jump on Demand
That's correct @ryan97006. The $20 you're seeing on that image you posted is charged when folks don't choose one of our self-service options to make an upgrade purchase. Purchasing online, for example, shouldn't charge you that fee.
