Upgrade Support Charge JoD

I bought a phone outright and was charged a $35 service fee. I contact customer service online and the lady said it's the process I pay for. I didn't add a line and no one helped me pick out the phone. I already knew what I wanted and I bought it outright. A service fee at T-Mobile is a complete scam! I would definitely never buy a phone from the actual t mobile store again. Btw the one Plus 10 pro is $40.00 cheaper on Amazon. 

I was ambushed by the “upgrade support charge” of $20 on my invoice.  Never was brought up by the rep I spoke to on the phone while buying my new phone.  I told her I’d switch the SIM myself.  When I called Customer Service to complain about it , it was cheerfully waived and I got an immediate credit for the $20.

If I requested the service it would be one thing but I DID NOT!

Then buy it online lol, then again you have to pay for shipping soooooo basically the same charge.

I DO NOT require assistance! That's why this charge is a rip off!

Lol it's going to be the same price where ever you go. If you are going to require assistance setting up your phone, it will he charged, every carrier does it, and most of them are even more expensive. If you don't want to pay the assisted support charge, purchase it online and activate it yourself.

Seriously not about to pay for a fee just to buy a phone at the store. That's like going to the grocery store and saying you have to pay an extra $20 to buy a head of lettuce. What a rip off.

If I go to a store to buy a phone it will not be at T-Mobile.

Found this on the Phone Upgrades page for JOD:    (ive bolded the relevant text)

With the introduction of JUMP!, T‑Mobile rewired the wireless industry and eliminated the arbitrary 2-year sentence customers had to serve with a broken or outdated device. With JUMP! you’ll be able to upgrade into a new device and have that device protected with Premium Device Protection featuring AppleCare Services and Lookout Mobile Security®.
With JUMP! On Demand, the cost of your new smartphone includes the freedom to swap it for a new one whenever you want, up to 3x per year, no extra charge! Now, we’re taking JUMP! to a whole new level and introducing the world’s first phones on-demand service for customers who always want the latest and greatest smartphone whenever they want—zero upfront costs, zero upgrade charges, and zero waiting

couldn't edit my above reply.... 😕

-wtssup

Jump On Demand upgrades are exempt from the Upgrade Support Charge after the initial set up of Jump On Demand.

So, if you were already on JOD and are performing an upgrade to another JOD device, the charge is systematically waived.

My experience mirrors your own in that, apparently, it takes a credit to get that done......   m'kay.

In my case, the upgrade support charge was reimbursed with $20 credit to account due to web issues preventing me from following the 'self-help path' (I am not a JOD customer). 

Not sure if that helps put your mind at ease at all, but its what I can contribute.

-wtssup