Forum Discussion
Upgrade Support Charge JoD
Imgur: The most awesome images on the Internet Just pre-ordered the Galaxy S8 with Jump on Demand and the lady on the phone kept telling me about a 20 dollar fee for the sim card and shipping....
Do you actually work for T-Mobile? I'm so confused with all the misinformation.
- Zero upfront—switch to a new phone whenever you want, up to 3x a year, and pay nothing up front for base model of devices (ie: the 16GB model of iPhone 6s), for well-qualified buyers.
- Zero at upgrade—never pay to upgrade—just trade in your eligible phone.
- Zero waiting—why wait 2 years to upgrade when you don't have to?
Phone Upgrades | Compare Upgrades on JUMP! & JUMP! On Demand | T-Mobile
There's no way to use self service for Jump on Demand
Jump On Demand upgrades are exempt from the Upgrade Support Charge after the initial set up of Jump On Demand.
So, if you were already on JOD and are performing an upgrade to another JOD device, the charge is systematically waived.
My experience mirrors your own in that, apparently, it takes a credit to get that done...... m'kay.
In my case, the upgrade support charge was reimbursed with $20 credit to account due to web issues preventing me from following the 'self-help path' (I am not a JOD customer).
Not sure if that helps put your mind at ease at all, but its what I can contribute.
-wtssup
