T-Mobile Staff Accused of misleadind Customers to Secure Payments: A call or Accountability

After being informed by a T-mobile representative that paying $63.53 would qualify me for a new payment arrangement, I made the payment in good faith. However, once the payment was processes,the promised arrangement was denied, and I was out of a phone . No new arrangement i called so many times with No resolution. This incident highlights a significant breach of trust and transparency in T-mobile Custoer service practices.It’s unacceptable for a company to trear its customers this wy. We deserve honesty not deceit.I have no choice but to file with the (FCC) and (BBB) on this matter