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Wigs1212
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Joined 6 months ago
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T-Mobile Staff Accused of misleadind Customers to Secure Payments: A call or Accountability
After being informed by a T-mobile representative that paying $63.53 would qualify me for a new payment arrangement, I made the payment in good faith. However, once the payment was processes,the promised arrangement was denied, and I was out of a phone . No new arrangement i called so many times with No resolution. This incident highlights a significant breach of trust and transparency in T-mobile Custoer service practices.It’s unacceptable for a company to trear its customers this wy. We deserve honesty not deceit.I have no choice but to file with the (FCC) and (BBB) on this matter80Views0likes0CommentsRe: Welcome to the new Community!
I wanted to share my experience with T-Mobile in hopes that it may help others who might be facing similar issues. Over the past few years, I have noticed that T -Mobile has been consistently overcharging me for their services. Despite multiple attempts to resolve these overcharges, the problem has persisted. Recently, I asked for 2 more days on my paying arrangement I was told no , as I rely on my phone for essential communication and daily activities. When I contacted T- Mobile to address the issue, I didn't not receive a satisfactory explanation or resolution. It's important for consumers to be aware of their rights and hold services providers accountable for their actions. If you have experienced similar issues with T-Mobile, I encourage you to document your interactions and seek resolution through customer service channels. I will be filing a complaint with the Federal Communications commission (FCC) and will be seeking legal advice. I hope that T-Mobile will work with me and to ensure that T-Mobile providers will be transparent, fair, and responsive to all their customers' needs Sincerely Mrs.Hiett272Views0likes0Comments