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When will usage data be upated
None of my usage details have updated since 2/14. Looking at the new cycle shows calls/texts, but when you look at the detail it is all from the last cycle. Really poor experience for the customer. W...
All the feedback and tickets that were filed about the Usage Details missing from the app and website have paid off. I am excited to announce that this is now resolved and those details are back to normal. I recommend logging out and clearing browser history, but you shouldn’t see any more errors getting those call, message, and data logs. 😎
My day job is actually in T-Force, I’m just lurking around these forums. :) I can confirm I recently spoke with our Business Support team about the usage situation and they have confirmed it’s a known issue that is being worked on for a fix, so since a fix is being worked on, I would not expect that this is working as intended and that we’re phasing out current cycle usage capabilities. That said, that’s just my two cents - I have not heard confirmation one way or the other on if this may possibly be happening.
