Forum Discussion
T-Mobile Store won't accept my Trade-In-Phone
So i’ve been to a few T-mobile stores and none of them will accept my trade-in. They won’t even examine it. Said it was some kind of system issue and workflow error that doesn’t allow them to accept ...
You should be able to return your trade in in store but they will fight you tooth and nail to do it. As of nov 10th there was a policy change to accept them in stores but they won’t even take a sec to look at the system. Even had CS leave them a doc number and they wouldn’t even look at it. Only time will tell how long it takes till they do what they should. Idk if this is a fault more on operations or in store customer service.
