Forum Discussion

demongolem's avatar
demongolem
Network Novice
24 days ago

UPS lost my new phone order and there is nothing T-Mobile will do

I just ordered a new S24 Galaxy.  They send it UPS 2nd day.  The phone was reported damaged by UPS.  It was to replace my current S20 with damaged screen.  T-Mobile won't do a thing for me.  In 7-10 days I will get a refund and now I have to order the phone again with the same UPS 2nd day service.  Oops, we don't care, next!

  • syaoran's avatar
    syaoran
    Transmission Titan

    It takes time for T-Mobile to investigate these things.  Yeah. That sucks for you but they need to make sure it doesn't turn up a day or two later and gets delivered.  You can always go visit your local T-Mobile and get the device in person.