Forum Discussion
gerwin1101
3 years agoNewbie Caller
Legacy Pay As You Go
I had the Gold plan for many years. How does the replacement “Legacy Pay As You Go” work now?
bluesky16
4 months agoNetwork Novice
Yes, my case was resolved today and sharing it so hopefully it helps others!
Here's the timeline:
March 2024
- Added $10 refill to Legacy Pay as You Go Plan. Dial #225# and got:
- Expiration Date: March 2025
- Balance: $60
January 2025
- Got text message that plan has been suspended. Dial #225# and got:
- Expiration Date: January 14, 2025
- Balance: $0
- Called Customer Service 3 times:
- 1/16 - CS provided ticket number and said will resolve 24 -72 hours
- 1/23 - CS said will escalate ticket and will resolve that day.
- CS called back 2 hours later and said they're still working on it.
- 1/24 - CS said will contact tech support and get resolved in 30 minutes.
- CS called back and said:
- Balance was restored back to the original amount of $50
- In order for the expiration date to be resolved, I needed to add $5 to the account and that the new expiration date would change to 1 year from now - January 2026. I provided credit card info over the phone and CS added $5 and confirmed that the new Expiration date is now Jan. 24, 2026.
- Dial #225# and got:
- Expiration Date: January 24, 2026
- Balance: $50
- CS called back and said:
Hope that helps! I've also been on this Legacy Pay as You Go Plan for more than 10 years.
TMC1
4 months agoNewbie Caller
Good luck.I just communicated with customer service that the plan has expired.They might make you pay again sooner.
Related Content
- 3 years ago
- 2 years ago
- 7 years ago