Forum Discussion

gerwin1101's avatar
gerwin1101
Newbie Caller
3 years ago

Legacy Pay As You Go

I had the Gold plan for many years. How does the replacement “Legacy Pay As You Go” work now?
magenta1580279's avatar
magenta1580279
Network Novice
4 months ago

This is what happened to me this morning:  I didn't let my gold account expire, it expired on it's own - 9 months early.   I added to the balance last October 2024 and the web receipt shows an expiration date of October 18, 2025.  3 months later I turn on my phone only to be greeted with a suspended account text and a zero balance.  (Balance the previous week was $114.)  CSR said it may have been a glitch but didn't know for sure and said the balance would be restored in 72 hours.   Have had this plan 17 years and this is a first.

bluesky16's avatar
bluesky16
Network Novice
4 months ago

Yes, my case was resolved today and sharing it so hopefully it helps others!

Here's the timeline:

March 2024

  • Added $10 refill to Legacy Pay as You Go Plan. Dial #225# and got:
    • Expiration Date: March 2025
    • Balance: $60

January 2025

  • Got text message that plan has been suspended. Dial #225# and got:
    • Expiration Date: January 14, 2025
    • Balance: $0
  • Called Customer Service 3 times:
    • 1/16 - CS provided ticket number and said will resolve 24 -72 hours
    • 1/23 - CS said will escalate ticket and will resolve that day.
      • CS called back 2 hours later and said they're still working on it.
    • 1/24 - CS said will contact tech support and get resolved in 30 minutes.
      • CS called back and said:
        • Balance was restored back to the original amount of $50 
        • In order for the expiration date to be resolved, I needed to add $5 to the account and that the new expiration date would change to 1 year from now - January 2026. I provided credit card info over the phone and CS added $5 and confirmed that the new Expiration date is now Jan. 24, 2026.
      • Dial #225# and got:
        • Expiration Date: January 24, 2026
        • Balance: $50

Hope that helps! I've also been on this Legacy Pay as You Go Plan for more than 10 years. 

  • TMC1's avatar
    TMC1
    Newbie Caller
    4 months ago

    Good luck.I just communicated with customer service that the plan has expired.They might make you pay again sooner.

  • magenta1580279's avatar
    magenta1580279
    Network Novice
    4 months ago

    Congratulations.  I guess it depends on who you get when calling support.  I haven't had one rep call me back.  Yesterday I was told my case is "still in the back office" and would be expedited.  As of today nothing yet.  But thanks for the update, glad it worked out for you.  Hopefully in another 3 months it won't happen again.