Forum Discussion
TVMADoc
2 months agoRoaming Rookie
Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us tha...
rlb
3 days agoNewbie Caller
Same here. The sales agents are very corrupt, tell you one thing when signing up but radically different after-the-fact. And Customer Service is a joke - they have no idea what the sales people are saying.
My suggestion: when calling Customer Service the calls are recorded. T-mobile should do the same thing for the sales agents. They will lie through their teeth, the T-mobile has you trapped.
- formercanuck2 days agoFiber Fanatic
I have stated this in the past, end even with Executive Response Team. They will state that the call is being recorded. When I mention that I will also record the call, they are offended. I wonder why /sarcasm
- debggj2 days agoNewbie Caller
Same problem here. This is no way to do business.
Related Content
- 2 years ago
- 3 months ago
- 8 years ago
- 3 months ago
- 2 years ago