Forum Discussion

Timbaisden's avatar
Timbaisden
Newbie Caller
3 months ago

Bait and Switch

I was given a price quote for changing my plan.  I agreed to change and now the price is more.  I am being told the person who quoted me the price was wrong.  That doesn't matter, T-Mobile should honor what was quoted since that was the information used to make the decision.

 

  • syaoran's avatar
    syaoran
    Transmission Titan
    2 months ago

    All billing related issues need to be taken up with Customer Care by calling 611 from your T-Mobile line or by sending T-Mobile a DM on Facebook or Twitter/X. 

  • TVMADoc's avatar
    TVMADoc
    Roaming Rookie
    2 months ago

    We're having the same problem, but it was a rebate on a new phone if we sent back the old phone.  The bait and switch came after the old phones were mailed in, so now they are GONE.  T-Mobile refuses to return the phones OR honor the price quoted TWICE in the store (supposedly "verified with my regional manager" after we waiting as he was "in the back room" talking to the manager for 20 minutes).