Forum Discussion

Guzuthus's avatar
Guzuthus
Network Novice
10 months ago

Random SOS status and Cant login to My Tmobile

Phone randomly went into Sos mode and won't come out of it and I can't log into my T-Mobile app as it says i need a valid 10-digit phone number but my phone number is correct? what is going on and this happened before and after update 17.6.1.

  • syaoran's avatar
    syaoran
    Transmission Titan

    The SOS issue seems to be common among iPhone’s across all providers.  Apple will hopefully address that in a future update.  Are you a prepaid customer?  If so.  Have you had an active plan in the last 60 days?