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Kjmucks's avatar
Kjmucks
Network Novice
2 years ago

Lock status confusion

I bought my new factory unlocked phone in Sept. 2022 (Samsung A53 5G). I signed up with T-Mobile a few days after receipt. No problems whatsoever. Now T-Mobile and other providers are telling me my unlocked phone is locked. T-Mobile says it shows in their system as locked but THEY DIDN’T LOCK IT. Advised to contact original provider (there was none). I see nothing on my phone indicating locked status. Today I contacted Samsung who verified definitively that the phone I purchase was unlocked at time of purchase and shows as unlocked currently. Was advised T-Mobile needs to look into this. T-Mobile, can you please look into this. I have just persuaded family to switch to T-Mobile. I hope I didn’t make a mistake. Also the Samsung rep sent proof of unlocked status to me.

Thank you in advance. Plz advise what further info I need to provide.

  • I can still see other networks with a SIM locked device.  If you put in a SIM and it tells you that the SIM can't be used because it is not the SIM from the provider it is locked to, then it is SIM locked.  DS stands for dual-SIM usually.  That might be a European or Asian version.