Forum Discussion

jeffvizcaino's avatar
jeffvizcaino
Network Novice
7 years ago
Solved

Phone stolen, how do i lock sim card?

My phone was stolen last night and I am currently in Europe, I can't access My T-Mobile because the they are "implementing PIN/Passcodes as an additional security measure." and only offer a text ...
stolen phone
stolen sim card
  • tmo_chris's avatar
    tmo_chris
    7 years ago

    @hobbit and @syaoran

    We recommended T-Force because the OP is out of the country and without a phone. If you have the same issue as the OP but are in a position to call us, or team of experts folks over the phone are more than able to assist you with any account related issues.

tmo_mike_c's avatar
tmo_mike_c
T-Mobile Employee
7 years ago

Sorry to hear your phone was stolen. You'll definitely want to Community-2153​ through our social channels or by calling if you have another line you can use. Our account specialists can make sure you're taken care of.