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Offshre customer service a nightmare.
My account is so messed up I am not sure what is going on. I call customer service and there is such a major language barrier. I am trying to find out what I am being charged $115 for a hot spot fe...
$115 for a hotspot fee?!?! Is this for hotspot on your phone line or do you have a standalone hotspot device? Are you traveling? I don’t have access to account details here, but if you share a screenshot of your bill with phone numbers/addresses/names covered up, I might be able to help decipher it.
You can also direct message us on Facebook or Twitter. Our T-Force team is all US reps and they kick butt! They are able to use a secure system to verify your account and can break things down so it all makes sense.
Freddy35 wrote:The $115 was for the 5G stand-alone hotspot device. Never left the US. I do not have social media but would like to speak with a US based representative.
Here is the breakdown.
1 Tablet plan
Smartphone
Watch
home internet
5G mobile hotspot
Consider this revision: “The company seems to find every possible way to take advantage of its customers. This is likely why there are always class action lawsuits being filed against them.”
