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Chriswt
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Joined 2 months ago
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T-Mobile Fiber nightmare
I am sorry to say that we decided to switch to T-mobile fiber in Jan 2025. Installed and activated in Feb 2025. The installation was not easy going. T-mobile representative had no understanding of installation nor equipment to be installed. Told it was a 1 day installation which took multiple days. We had a technician show up at our house around 9pm on a Sunday night asking if he could do the install. He was told no that there was a scheduled date and time for Saturday at noon. He returned 7pm Monday night and asked if this was a better time. Our original installation date was move a week so we could try and figure out exactly what needed to be done. We told one of the techs we did not want any holes in the walls or anything mounted on our living room wall. Wall plate from existing internet provider was to be removed and cable to come out of that hole. Technician drilled hole above wall plate and mounted a box crooked and was getting ready to mount the modem. T-Mobile fiber service was terrible. In just a few weeks of service we had 6 outages that we knew of. One which was out for almost 24 hour. We scheduled for a damage estimator with T-mobile to repair holes in the wall which never showed up. We canceled service to only have T-mobile come to our house while we were not home and start running a new fiber line to the front of our house under the living room window. Tmobile is telling us we need to deal directly with their subcontractor for the damage and there is nothing they can do for us since we canceled service. This is the worst experience I've ever had with a utility company. I would not recommend T-mobile fiber. Service and support is not what you would expect from Tmobile.252Views1like1Comment